Customer Satisfaction Evaluation
Title | Customer Satisfaction Evaluation PDF eBook |
Author | Evangelos Grigoroudis |
Publisher | Springer Science & Business Media |
Pages | 319 |
Release | 2009-11-07 |
Genre | Business & Economics |
ISBN | 1441916407 |
This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
Measuring Customer Satisfaction
Title | Measuring Customer Satisfaction PDF eBook |
Author | Bob E. Hayes |
Publisher | ASQ Quality Press |
Pages | 182 |
Release | 1992 |
Genre | Business & Economics |
ISBN |
"The mysteries of every aspect of questionnaires dissolve as author Bob E. Hayes leads you systematically through the scientific methodology used to construct questionnaires." "By using his guidelines you will be able to pinpoint customer expectations; develop questions to measure whether you are meeting these expectations; work toward meeting the Malcolm Baldrige National Quality Award (1990) customer satisfaction requirements; evaluate the reliability and validity of any questionnaire; use questionnaire data to monitor work processes, evaluate intervention programs, and more . . . ." "The book includes significant discussions of reliability statistics for measuring questionnaire precision, as well as the statistical framework for using satisfaction questionnaires."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
Methodologies and Outcomes of Engineering and Technological Pedagogy
Title | Methodologies and Outcomes of Engineering and Technological Pedagogy PDF eBook |
Author | Kaushik Kumar |
Publisher | |
Pages | 0 |
Release | 2020 |
Genre | Technology & Engineering |
ISBN | 9781799822455 |
"This book explores recent developments and advancements in engineering pedagogy"--
Digital Transformation and Innovative Services for Business and Learning
Title | Digital Transformation and Innovative Services for Business and Learning PDF eBook |
Author | Sandhu, Kamaljeet |
Publisher | IGI Global |
Pages | 282 |
Release | 2020-06-26 |
Genre | Business & Economics |
ISBN | 179985177X |
In a world dependent on digital technologies, business corporations continually try to stay ahead of their competitors by adopting the most updated technology into their business processes. Many companies are adopting digital transformation models, data analytics, big data, data empowerment, and data sharing as key strategies and as service disruptors for information delivery and record management. Higher education institutions have adopted digital service innovation as a core to driving their business processes. Such services are key to ensuring efficiency and improving organizational performance. Digital Transformation and Innovative Services for Business and Learning is a collection of innovative research on the latest digital services and their role in supporting the digital transformation of businesses and education. While highlighting topics including brand equality, digital banking, and generational workforce, this book is ideally designed for managers, executives, IT consultants, industry professionals, academicians, researchers, and students.
Assessing Service Quality
Title | Assessing Service Quality PDF eBook |
Author | Peter Hernon |
Publisher | American Library Association |
Pages | 507 |
Release | 2015-05-12 |
Genre | Language Arts & Disciplines |
ISBN | 0838913105 |
This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
Performance Evaluation And Customer Satisfaction Of Public Sector Banks And New Generation Private Sector Banks In The Post Liberalised Era
Title | Performance Evaluation And Customer Satisfaction Of Public Sector Banks And New Generation Private Sector Banks In The Post Liberalised Era PDF eBook |
Author | Dr Aloysius O.C |
Publisher | Archers & Elevators Publishing House |
Pages | |
Release | |
Genre | Antiques & Collectibles |
ISBN | 938880516X |
WisDOT Customer Satisfaction Survey Results
Title | WisDOT Customer Satisfaction Survey Results PDF eBook |
Author | Teri Fulton |
Publisher | |
Pages | 220 |
Release | 2004 |
Genre | Consumer satisfaction |
ISBN |