"This report presents the findings from a research project carried out by GHK Consulting and TNS-BMRB for the Pensions Client Directorate (PCD). The research was undertaken to measure customer experience and satisfaction of The Pensions Advisory Service (TPAS) to gain a better understanding of the current customer profile and assess the extent to which the service met their needs. The research included a telephone survey of 500 users of TPAS’ helpline and 790 responses from a postal survey to customers who had used the written complaints service. Twenty respondents from these surveys also completed in-depth telephone interviews." -- Back cover.

The Pensions Advisory Service is an independent body which provides a one stop pensions information and guidance service

"This report presents findings from a survey of Pension Service customers, all of whom had experienced recent contact with the Service. The face-to-face interviews with a representative sample of current pensioners, future pensioners and their representatives, explored customers' experiences of, attitudes towards and satisfaction with the service they had received from The Pension Service. This survey was a follow up to previous studies in 2005 and 2003, identifying progress made over the interim period."--Website.

Registered company no. 02459671. Print and web pdfs are available at https://www.gov.uk/government/publications Web ISBN=9781474143967

Print and web pdfs are available at https://www.gov.uk/government/publications Web ISBN=9781474122184