This is a reference field guide for customer experience management professionals to use in their work. It discusses a customer experience management program as a holistic and integrated set of six core functions and offers frameworks for creating a new, or refining an existing, customer experience (CX) management program.

This is a reference field guide for customer experience management professionals to use in their work. It discusses a customer experience management program as a holistic and integrated set of eight core functions and offers frameworks for creating a new, or refining an existing, CX program.

There's a big difference between having a leadership title and being a confident, respected, and effective leader. Chris Hallberg's Business Sergeant's Field Manual is written for business owners and leaders who need a hand with the day to day rigors of operating a successful business. If you're committed to leading, then this book will help you get where you want to go, and it will give you the tools you need to get there. The Field Manual is a crucial weapon in the arsenal of any small business leader whose spirit is willing. Chris brings decades of military, paramilitary, and entrepreneurial management experience to bear and delivers a no-nonsense, easy-to-follow handbook full of operational advice that, if applied, will help you make the kind of change that can right a listing ship, or propel a fledgling startup into star-bound success. Inside you'll find 82 Real world lessons covering topics such as: Commitment * Leadership * Shared Vision Culture * Accountability * Marketing and Branding Sales and Sales Management * Understanding Financials * Execution Strategic Partners *Work-Life Balance *Downloadable Tools Chris Hallberg spends the majority of his time "In the trenches" helping business owners and their leaders execute their mission with military precision. He lives in Denver Colorado with his wife and two sons.

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. - Dual use – reference work and/or training manual - Potential as a text book - Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services

The majority of the cost-savings for any oil production facility is the prevention of failure in one of the production equipment such as pressure vessels. This book provides engineers with the advanced tools to alter, repair and re-rate pressure vessels using ASME, NBIC and API 510 codes and standards.