E-commerce customer service technologies adopted by businesses help them present their customers with the information they want quickly, take responsibility for their actions, communicate specific solutions to customers, and maintain their competitive edge. Evidently, different e-commerce customer technologies have different strengths and deficiencies. Principally, this book zeroes in on the strengths and downsides of the e-commerce customer service technologies used by Adidas, Standard Bank, and Coca-Cola currently, comparing the technologies critically. They use the Salesforce Commerce Cloud, Acquire, and Get Satisfaction e-commerce customer service technologies respectively. If a business is required to adopt Get Satisfaction, Acquire, or Salesforce Commerce Cloud as its e-commerce customer technology, it should consider each of the options’ capabilities and deficiencies. Get Satisfaction and Salesforce Commerce Cloud, unlike Acquire, enable businesses build online customer communities. Salesforce Commerce Cloud and Acquire, unlike Get Satisfaction have analytics capabilities, which are rather important to support organizations, including businesses that offer customer support. Salesforce Commerce Cloud and Acquire, unlike Get Satisfaction, help businesses offer consistent customer experiences over varied channels - one of the most critical differentiating factor for retail businesses presently is shopping experience. Acquire and Salesforce Commerce Cloud, unlike Get Satisfaction, assist businesses in integrating customer data.

There is substantial interest in research in developing countries, especially in the use, implementation and development of information technology and systems. Many researchers have been moving toward an understanding of indigenous social and cultural structures and how they influence the use and development of information systems. E-Commerce and Cultural Values addresses these issues and brings together scholars to share their expertise on different aspects of the social side of e-Commerce and information systems and how they impact the cultural values of a society.

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CONTENTS: 1.Determinants of Commercial Bank Interest Rate Margins in Swaziland by Sibusiso M. Khumaloand, Yinusa D. Olalekan & Francis Nathan Okurut 2. New Banking Technology and Service Quality in Indian Public Sector Banks: A Micro Level Study by A. Abdul Raheem & M. Krishnamoorthy 3. Supply Response of Perennial Crops: A Case of Balochistan Apricots by Mohammad Pervez Wasim 4. Government Debt and Long-Term Interest Rate: Application of an Extended Open-Economy Loanable Funds Model to South Africa by Yu Hsing Click here to download full PDF edition of this issue (free limited time open access) Go to Journal Homepage Go to Series editor website About the Journal International Journal of Economics and Business Studies (IJEBS) is a peer-reviewed journal, which is intended not only to promote the discussion on challenging economic and business issues at applied and policy levels but also to disseminate research information and knowledge in latest developments in business and economics. The main objective of IJEBS is to provide an intellectual platform for researchers, in which research in alternative paradigms for business and economic inquiry could be analysed and discussed. The journal provides opportunities for economists and business related professionals in a global realm to publish their paper in one source. The International Journal of Economics and Business Studies is also indented to bring together academicians and professionals from all related business and economics fields to interact with academics inside and outside their own particular disciplines.

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"This book has compiled chapters from experts from around the world in the field of supply chain management and provides a vital compendium of the latest research, case studies, frameworks, methodologies, architectures, and best practices within the field of supply chain management"--Provided by publisher.