HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY "I LOVE THIS BOOK!" —CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me "When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization." —MARSHALL GOLDSMITH, executive coach and New York Times bestselling author "Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority." —LISA BODELL, CEO of Futurethink and author of Why Simple Wins "This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees." —CHIP CONLEY, New York Times bestselling author and hospitality entrepreneur The question is not, "does your company have a culture?" The question is, "does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?" Every executive and manager has a responsibility to positively influence their workplace culture. Culture Hacker gives you the tools and insights to do it with simplicity and style. Culture Hacker explains: Twelve high-impact hacks to improve employee experience and performance How to delight and retain a multi-generational workforce The factors determining whether or not your employees deliver outstanding customer service

Inside the life of a hacker and cybercrime culture. Public discourse, from pop culture to political rhetoric, portrays hackers as deceptive, digital villains. But what do we actually know about them? In Hacked, Kevin F. Steinmetz explores what it means to be a hacker and the nuances of hacker culture. Through extensive interviews with hackers, observations of hacker communities, and analyses of hacker cultural products, Steinmetz demystifies the figure of the hacker and situates the practice of hacking within the larger political and economic structures of capitalism, crime, and control.This captivating book challenges many of the common narratives of hackers, suggesting that not all forms of hacking are criminal and, contrary to popular opinion, the broader hacker community actually plays a vital role in our information economy. Hacked thus explores how governments, corporations, and other institutions attempt to manage hacker culture through the creation of ideologies and laws that protect powerful economic interests. Not content to simply critique the situation, Steinmetz ends his work by providing actionable policy recommendations that aim to redirect the focus from the individual to corporations, governments, and broader social issues. A compelling study, Hacked helps us understand not just the figure of the hacker, but also digital crime and social control in our high-tech society.

"We regularly read and hear exhortations for women to take up positions in STEM. The call comes from both government and private corporate circles, and it also emanates from enthusiasts for free and open source software (FOSS), i.e. software that anyone is free to use, copy, study, and change in any way. Ironically, rate of participation in FOSS-related work is far lower than in other areas of computing. A 2002 European Union study showed that fewer than 2 percent of software developers in the FOSS world were women. How is it that an intellectual community of activists so open in principle to one and all -a community that prides itself for its enlightened politics and its commitment to social change - should have such a low rate of participation by women? This book is an ethnographic investigation of efforts to improve the diversity in software and hackerspace communities, with particular attention paid to gender diversity advocacy"--

the author's Atlantic Monthly article "Dan Quayle Was Right" ignited a media debate on the effects of divorce that rages still. In this book she expands her argument, making it clear Americans need to strengthen their resolve with regard to divorce prevention, new ways of thinking about marriage, and a new consciousness about the meaning of committment. 240 pp. Author tour. Radio satellite tour. 60,000 print.

Hacking and Open Source Culture: Readings of the Ideas, Social Movements, and People Who Shaped the Information Society helps students explore the creative, cultural, and social contexts of modern technology. Readers learn how the hackers, innovators, ideas, and events of the past have created the age of information and technology we live in today. The anthology is divided into three parts. Part I explores the development of the computer, including readings about FORTRAN, the development of general-purpose software, and the creation of the transistor, integrated circuit, and microprocessor. In Part II, students read selections about the people and events that led to the development of the internet. The final part of the anthology focuses on hacking and open-source culture as a social phenomenon, including readings on cultural stereotypes of the hacker, the roles of Richard Stallman and Linus Torvalds in the creation of open source software, and an exploration of the maker movement. Hacking and Open Source Culture helps students connect the dots between technological developments of yesterday and our current time and place. It is an ideal text for courses in information studies, computer science, the history of technology, and the cultural influence of technology.

Hacker culture -- The hacker generation -- Hacker leadership -- The agile organization -- Culture hacking -- The hack and the gift -- Making space for innovation -- Happy hacker teams -- Hacking whole systems