Critical incident stress management (CISM) is now a well-established method in crisis intervention, and one that is clearly needed within aviation. However, there are many peculiarities in this branch of CISM which require thorough consideration. People working in high-reliability environments need to be sensitive to others' reactions to critical stress. They are the normal reactions of normal people in abnormal situations. However, to ensure this a proper programme must be put in place, based on a scientific and standardized approach. This book describes the various methods and elements of the CISM model, as well as their interventions. It also investigates the benefits of CISM on the individual level and on an organisational strategic level. It details CISM training and courses, and features a case study based on the Überlingen accident of 2002. Critical Incident Stress Management in Aviation will be of direct relevance to human factors experts, safety managers, ATCOs and air navigation service providers, though there is also much that will be of interest to aviation physicians, psychologists and airport/airline managers.

This practical guide is designed to enable individual pilots, training departments and airline managers to better understand and use the techniques of facilitation. Based on extensive field studies by the editors and invited contributors, it presents an easily accessible guide to the philosophy of facilitation combined with practical applications designed to improve training and flight operations. Illustrated with realistic examples from aviation settings, and specifically designed for aviation professionals, the applications include: * debriefing of training sessions * crew self-debriefing of line operations * analysis of problematic flight incidents * assisting crew members after traumatic events It will be essential reading for managers and instructors in airline training departments, flight training organizations, flight schools and researchers in flight training.

In research and application of Human Factors in Air Traffic Management (ATM) systems design, development and operation, there remains a lack of clarity regarding the range and integration of activities associated with the need for greater attention to issues such as human error, interface design and teamwork, especially in systems with increased levels of automation. This book seeks to redress this situation by presenting case studies of human factors applications in which there is demonstrable success in terms of improvement in operational systems. Individual examples are used to outline how each human factors study evolved, what it entailed, how it was resourced and how the results contributed to operational performance. Case studies include training methods, human error, team resource management, situation assessment, terminal automation replacement systems, collaborative decision-making to improve the effectiveness of traffic-flow management and the role of human factors in ATM.

An examination of Critical Incident Stress Management and Traumatic Incident Reduction and how cross-training could benefit facilitators of both CISM and TIR.