For organizational and personal change to happen and be sustainable, there must first be a system of thought balanced against action. Williams and his concept of congruence provide an alternative to the often chaotic, unbalanced ways in which change is currently understood and its accomplishment attempted. He challenges the organizational model of compartmentalized structures, offers a persuasive refutation of the fashionable paradigm of organizational transformation (one based on dominance and control), and argues a provocative notion that innovation is actually the successful result of reworking what has not worked before. A new look at the processes that create organizational movement, Williams' latest book is a guide for leaders, managers, consultants, and corporate practitioners, and a new way for students, teachers, and researchers to rethink the entire change process. Williams has found through his own experience that people focus too closely on the action behaviors of organizations and too little on the thinking behind them. The result is that gaps open up and create pitfalls in our efforts to achieve excellence in human and organizational performance. Williams suggests that organizations innovate themselves into failure. To counter this, he provides a true systemic approach to enhancing organizational performance, a system of what he visualizes as congruence, a way to fit thoughts to actions. It is as much a way of thinking, says Williams, as it is a method toward goals—goals that are clear and essential to the survival of any organization. Drawing liberally upon his own expertise as a teacher, consultant, and therapist, he helps others to appreciate the successes that can be realized when balance and the alignment of thought and action are achieved, and when the search for change becomes a planned, focused, and systemic endeavor.

Do you know what motivates your employees? According to a recent survey, money is not the most motivating factor for employees in the workplace — it’s their peers. Is that the case for your staff? In this newly revised edition of 365 Ways to Motivate and Reward Your Employees Every Day — With Little or No Money, we have new surveys, techniques, and ideas that will help you figure out how to motivate your employees. In this second edition, we discuss the different motivators — internal and external — that get your employees up and going every day. A recent study from the Society of Human Resource Management found that both materialistic and non-materialistic factors play a large part in employee motivation. Things like recognition, rewards, and a good, respectful senior management team are just a few of the recommendations you will read about. By book’s end, you should know how to distinguish between those factors and apply them when your employees feel a little more sluggish than usual. Do not be the norm and force your employees into an activity or program that does not match your workplace environment. Take the time to figure out what motivates your employees and why, and make sure to pay close attention to the new ideas about incorporating technology into your workplace. This book is filled with updated information and innovative ideas that can help you figure out how to motivate your employees successfully today.

A series of high-profile events in recent years have highlighted the growing need to cover ethical issues in international business and raise awareness of the responsibilities that need to be integrated into all levels and all subjects. Utilising the knowledge from a wide selection of expert contributors and illuminated by a case study for each chapter, this comprehensive volume makes a compelling case for business ethics to become an integrated consideration across the business disciplines, rather than an afterthought in the curriculum.

This is the digital version of the printed book (Copyright © 1996). Written in a remarkably clear style, Creating a Software Engineering Culture presents a comprehensive approach to improving the quality and effectiveness of the software development process. In twenty chapters spread over six parts, Wiegers promotes the tactical changes required to support process improvement and high-quality software development. Throughout the text, Wiegers identifies scores of culture builders and culture killers, and he offers a wealth of references to resources for the software engineer, including seminars, conferences, publications, videos, and on-line information. With case studies on process improvement and software metrics programs and an entire part on action planning (called “What to Do on Monday”), this practical book guides the reader in applying the concepts to real life. Topics include software culture concepts, team behaviors, the five dimensions of a software project, recognizing achievements, optimizing customer involvement, the project champion model, tools for sharing the vision, requirements traceability matrices, the capability maturity model, action planning, testing, inspections, metrics-based project estimation, the cost of quality, and much more! Principles from Part 1 Never let your boss or your customer talk you into doing a bad job. People need to feel the work they do is appreciated. Ongoing education is every team member’s responsibility. Customer involvement is the most critical factor in software quality. Your greatest challenge is sharing the vision of the final product with the customer. Continual improvement of your software development process is both possible and essential. Written software development procedures can help build a shared culture of best practices. Quality is the top priority; long-term productivity is a natural consequence of high quality. Strive to have a peer, rather than a customer, find a defect. A key to software quality is to iterate many times on all development steps except coding: Do this once. Managing bug reports and change requests is essential to controlling quality and maintenance. If you measure what you do, you can learn to do it better. You can’t change everything at once. Identify those changes that will yield the greatest benefits, and begin to implement them next Monday. Do what makes sense; don’t resort to dogma.

Alessandro Biscaccianti, Mark Esposito, and Lloyd C. Williams have come together to write a modern new textbook on the theory of contextual change, presenting original ideas tested and ready to implement in their highly informative book,The M3C Model of Cooperative Contextual Change.The authors posit that to increase effectiveness of change, it's necessary to introduce dynamic stability into a system. The whole organization and each individual should have a sense of security, and M3C can become the vehicle for this change. One especially new element is the contextual drivership method, which integrates leadership and management into organizational practices and processes that assure opportunity and capacity for success among employees. So if you're ready to increase action coordination, proactively anticipate possible issues, enhance information sharing, and become willing to look for solutions instead of focusing on problems, pick upThe M3C Model of Cooperative Contextual Changefor some brand-new insight.

Citizenship and Management in Public Administration is an exciting journey into the nexus between two separate but close worlds: citizenship orientations and citizenship behavior as reflected in political science theory on one hand, and organizational sciences, work studies, management, and public administration on the other. The authors have combined theoretical thinking with empirical findings to support their theories, and the data presented has been collected over almost a decade of field studies and surveys of public organizations. Dealing with the nature and meaning of citizenship, this book looks at behavior and involvement in modern public worksites. The interdisciplinary studies are all concerned with achieving better integration of the theories and ideas on citizenship and bureaucracies, which are more frequently treated as independent domains in the social sciences. However, the authors suggest that they are closely related and should be analyzed in relation to one another. This unique book will appeal to academics of management and organizational behavior, public administration and those involved in researching the not-for-profit, or third, sector.

Workplaces can often be sources of stress, interfering with both job satisfaction and performance. This book explores ways to combat the factors contributing to an unhealthy workplace by building on the advances in positive psychology and organizational scholarship over the last 15 years.