This easy-to-use primer will empower anyone—even those with no IT background—to face the challenge of adding one or more technologies to library services or maintaining existing technologies. Most of the public libraries in the United States are operating on tight budgets without allocation for IT personnel; in school libraries, the librarian often takes on the lion's share of IT responsibility. This book is an invaluable guide for library staff members who are put in the position of maintaining their own networks and computers with very little training or support. Authored by an assistant library director with years of firsthand experience working as a solo IT manager within public libraries, this guide provides practical information about overcoming the unique challenges of managing IT in a smaller organization, juggling multiple job roles, being limited by a restrictive budget, and working directly with the public. Crash Course in Technology Planning addresses a wide variety of IT topics in the library sphere, providing information in a logical manner and order. It begins with an explanation of triaging existing IT issues, then moves into diagnosing and repairing both individual PCs as well as the library Local Area Network (LAN). The following chapters cover other important topics, such as the best way to inventory computers and equipment, how to budget for and procure new equipment, and recommended ways for an IT layperson to set and achieve goals.

Every library needs to have a disaster management plan in place before disaster strikes. This short but thorough manual makes preparing for disaster less intimidating. All library staff, from library volunteers to library directors and branch managers, have a role to play in preparing for and recovering from disaster. Written by an expert in preservation services, Crash Course in Disaster Preparedness contains all of the information library professionals need to prepare for an emergency, should one arise. Carmen Cowick identifies common terminology; teaches readers how to conduct risk assessment, how to write a disaster plan, and how to design emergency procedures; and introduces readers to the basic principles of salvaging. Throughout, Cowick shows readers how to prioritize library collections during a fire, flood, power outage, and other natural and human-caused disasters so as to maximize preservation of library materials.

A fresh, detailed, and thoughtful examination of reference services in the context of evolving community information needs and habits, a changing technological landscape, and new search strategies. Professional practices in the field of library reference services have changed dramatically in the past decade in response to shrinking print reference collections and evolving technology, search strategies, and user needs and interests. This new guide explains all the basics of reference services, covering resource types and awareness of their appropriate uses, collection development and maintenance techniques that support reference service work, the latest online searching techniques, and best practices for service interactions through various platforms, including email, chat, text, phone, and face to face. Additionally, it addresses reference service ethics; communication and conducting reference interviews; important policies related to reference service development, provision, and maintenance; alternative reference service delivery points now in use; and professional service provider networking. Both experienced reference librarians and those new to reference service will benefit from in-depth coverage of recent changes in online reference resources and print-based resources, guidelines for authoritative evaluation of web-based resources, explanations of online catalog searching skills, and tips for reference web page construction. The book also contains an expanded section on making digitized collections accessible and relevant; information on the growing need of members of the general population for help with various federal government access programs ranging from Veterans Affairs and Social Security to health care access, income tax regulation fulfillment, and immigrant documentation; and explanations of copyright in the digital sphere of resource use and transfer.

Learn how to improve teen services in public libraries by better understanding teen development and having positive interactions with teens to provide appropriate and interesting collections and services. A library can be a tremendous resource for teens—one that helps them to learn about themselves and the world they live in. But teenagers are intrinsically different from children and from adults, and these critical developmental differences affect the ways they interact with others, both in the world at large and in the library. Serving teens effectively in the library requires a basic understanding of who teens are and the developmental tasks they face—factors that affect all aspects of library service, from the specific programs and services we offer to the ways that staff provide assistance to the teen who is seeking help at a library service desk. This book enables library workers to better understand adolescent development, which allows them to provide a positive library experience for teens. Readers will learn how to supply excellent library services with and for teens, including in the areas of collection development, readers' advisory, reference and homework help, programming, and advocacy. The book identifies the best ways to have positive interactions with teens in the library based on their mental development and details best practices for teen services. The concluding section discusses advocating for teens, with emphasis on their right to privacy and equal access to materials and services.

Everything you need to know about eBooks is explained in this holistic guide to a new world of reading—from selection and curation of an eBook collection to training and support for staff and patrons. EBooks are a must for today's libraries, making this introduction indispensable for those who have yet to delve into the ever-expanding universe of downloadable material. This "crash course" is an easy-to-use, hands-on approach that will simplify the decision and implementation processes. It introduces you to eBooks and eReading and covers the many issues surrounding eBooks in circulating libraries including technology, acquisition, and training. You'll learn how to launch a program, what to buy, how to let your public know you've added eBooks to your collection, and how to circulate the materials. The guide will also help you with decisions like vendor selection, how many eBooks to purchase, which delivery platforms to employ, how best to offer access, and licensing agreements. Chapters can be consulted as stand-alone overviews of key areas, or the book can be used as a source of holistic instruction. While it will be especially useful to small or rural circulating libraries, including public libraries, school libraries, and specialty libraries that may have a small staff responsible for all aspects of library service, tips on things like promoting an eBook collection are pertinent to enhancing any collection.

Public libraries have historically faced challenges as viable units in local government. As society struggles with issues related to the scope and effectiveness of government, librarians must ask, “How and why will communities support public libraries in the 21st century?” Public Library Administration Transformed covers public library administration in a comprehensive and detailed manner Chapters cover: administrative functions of the library public finance administrative law library governance human resources leadership strategic planning program management and evaluation marketing and public relations intergovernmental relations cooperative government The discipline of public administration develops skills that are vital to successful libraries. Grounded in the context of public administration, this book provides a framework for future library services, focusing on effective public sector skills, organizational and service innovation, information technology, readers, and the full range of library constituents. Suitable for use in public library classes, exam copies are available to qualified instructors of such courses upon request.