Includes undergraduate and graduate courses.

Knowing how to communicate and present effectively is an essential skill in many areas of life, not just when studying. This booklet demonstrates how effective communication is not just about what we say, but also about how we say it and how we present ourselves. It contains lots of useful advice and techniques to help the reader to develop their communication skills and in planning and giving presentations.There is an accompanying Skills for OU Study website http://www.open.ac.uk.skillsforstudy.If you are a current OU student please contact Student Services before ordering.

For introductory courses in Tourism, Hospitality Management, Travel, or Recreation in two and four year and proprietary schools. Unusually comprehensive in scope and depth, this introduction to tourism provides balanced coverage of the WHOLE range of components within the tourism industry. It explores all aspects of both the private and public businesses related to tourism e.g., theories, planning, environmental concerns, operations, and the interrelationships among the many tourism businesses.

Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.