Everything Counts! is an execution strategy for inspiring excellence and driving exceptional results. Too many people and organizations are mired in a mediocrity of their own making. They focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. As a result, reputations are damaged, brands diluted, and loyalty is lost by blatant disregard for the small stuff which negatively impacts the customer experience. For years, we've been taught not to sweat the small stuff, but in the real world of business, Everything Counts. Everything Counts is a call to greater awareness and with awareness comes a responsibility to raise the performance bar. It offers a powerful operating philosophy that will steer your organization to reach higher levels of growth, productivity, and performance. From the smallest customer contact to the most minute details of product quality, the little things add up to a pretty big deal. Serving as the definitive guide on organizational and personal mastery, this book gives you a foundation for unparalleled customer service, superior quality, and consistent performance. A proven system for organizing, aligning, and improving all your efforts in sales, service, and performance improvement Shows how concentrating on the small things leads to growth, productivity, personal success, and business greatness Helps you motivate your people and teams to achieve better results on both the personal and organizational level Everything Counts reminds us that seemingly small things can make tremendous differences. The purpose of this book is to help you internally define and take ownership of the most fundamental principle behind achieving results beyond you expectations-a single idea with an actionable focus-Everything Counts!

The must-read summary of Gary Blair's book: "Everything Counts: 52 Remarkable Ways to Inspire Excellence and Drive Results". This complete summary of the ideas from Gary Blair's book "Everything Counts" shows how world-class results are the product of world-class habits and activities. In his book, Gary Blair explains that everything you do, say, or think has consequences and even the small things can produce quality results. By reading this summary you will learn the key principles and how you can apply them to your business relationships and personal life. Added-value of this summary: • Save time • Understand key concepts • Expand your business knowledge To learn more, read "Everything Counts" and find out how you can start applying key principles to achieve world-class results in everything you do.

For the first time, a bourgeois Catholic family tells their extraordinary story of working for the French Resistance in Nazi-occupied Paris during WW2. “ . . . a mix of history, biography and memoir which reads like a nerve-racking thriller.” —Guardian In the autumn of 1943, André Boulloche became de Gaulle’s military delegate in Paris, coordinating all the Resistance movements in the 9 northern regions of France—only to be betrayed by one of his associates, arrested, wounded by the Gestapo, and taken prisoner. His sisters carried on the fight without him until the end of the war. André survived 3 concentration camps and later became a prominent French politician who devoted the rest of his life to reconciliation of France and Germany. His parents and oldest brother were arrested and shipped off on the last train from Paris to Germany before the liberation, and died in the camps. Since then, silence has been the Boulloches’s answer to dealing with the unbearable. This is the first time the family has cooperated with an author to recount their extraordinary ordeal.

A practical pathway to a meaningful life and courageous leadership In The Courage Playbook: Five Steps to Overcome Your Fears and Become Your Best Self, Gus Lee, bestselling author and leadership expert, delivers an astonishing reveal that with moral courage, we can overcome our fears. This is a practical guide to gaining your courage to live rightly, treat others without bias and lead inspirationally. Readers will acquire Five Steps to Courage, 3 NO’s, 3 GO’s and Courageous Communication Plays. These lend deeper meaning to life, strengthen our character, improve relationships and allow us to help others for the common good. They lead to contentment, love and even happiness. The Playbook is a practical, behavior-based “Other-Help” guide that equips us more effectively than the worried “self-help” approach. The Courage Playbook includes: Skills and strategies for healthfully and authentically deploying courage in your life Ways to actually solve tough moral problems and conflicts at their root cause, genuinely help others, model strength and close the “Courage Gap” Methods for courageous and inspirational communication and leadership for all manner of situations – professionally, personally, relationally and organizationally Designed for people in all circumstances, to include young professionals, executives and leaders, The Courage Playbook belongs on the desks and libraries of business organizations, government agencies, healthcare, education, non-profits, military units, public safety organizations and on the bedside table of all people who want a seriously effective pathway to deeply improve themselves.

In this refreshingly honest and open book, Sandra Buechler looks at therapeutic process issues from the standpoint of the human qualities and human resourcefulness that the therapist brings to each clinical encounter. Her concern is with the clinical values that shape the psychoanalytically oriented treatment experience. How, she asks, can one person evoke a range of values--curiosity, hope, kindness, courage, sense of purpose, emotional balance, the ability to bear loss, and integrity--in another person and thereby promote psychological change? For Buechler, these core values, and the emotions that infuse them, are at the heart of the clinical process. They permeate the texture and tone, and shape the content of what therapists say. They provide the framework for formulating and working toward treatment goals and keep the therapist emotionally alive in the face of the often draining vicissitudes of the treatment process. Clinical Values: Emotions That Guide Psychoanalytic Treatment is addressed to therapists young and old. By focusing successively on different emotion-laden values, Buechler shows how one value or another can center the therapist within the session. Taken together, these values function as a clinical compass that provides the therapist with a sense of direction and militates against the all too frequent sense of "flying by the seat of one's pants." Buechler makes clear that the values that guide treatment derive from the full range of the clinician's human experiences, and she is candid in relating the personal experiences--from inside and outside the consulting room--that inform her own matrix of clinical values and her own clinical approach. A compelling record of one gifted therapist's pathway to clinical maturity, Clinical Values has a more general import: It exemplifies the variegated ways in which productive clinical work of any type ultimately revolves around the therapist's ability to make the most of being "all too human."