`An invaluable resource book for anyone (counsellors, EAP providers and companies) involved in workplace counselling. Helpful and informative, it is set to become a classic text in its field' - Counselling, The Journal of the British Association for Counselling `Accessible and meaningful... a valuable contribution to the growing body of literature on counselling in specific contexts, and Michael Carroll is to be congratulated for his skill in pulling together so many strands that influence the workplace counsellor's role' - Human Resource Management Journal Hand-in-hand with the increase in numbers of organizations offering counselling for their employees comes a growing demand f

Coaching, counseling, and mentoring can dramatically improve employee productivity and satisfaction. But there’s a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counseling), and helping top performers excel (mentoring). Unfortunately, most managers don’t truly understand how and when to do each. Coaching, Counseling & Mentoring provides helpful tools like self-assessments and real-life scenarios, and gives managers specific, practical guidance on using these techniques to improve the performance of all their people.This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the line between the mentoring and supervisory role, and what to do when counseling fails. This is an essential guide for managers who want to build their confidence and skill in getting the most from their people.

`An invaluable resource book for anyone (counsellors, EAP providers and companies) involved in workplace counselling. Helpful and informative, it is set to become a classic text in its field′ - Counselling and Psychotherapy, The Journal of the British Association for Counselling and Psychotherapy `Accessible and meaningful... a valuable contribution to the growing body of literature on counselling in specific contexts, and Michael Carroll is to be congratulated for his skill in pulling together so many strands that influence the workplace counsellor′s role′ - Human Resource Management Journal Hand-in-hand with the increase in numbers of organizations offering counselling for their employees comes a growing demand for counsellors who are skilled not only in helping the individual but also in managing the counselling process within a workplace setting. This practical book provides core guidance on how to operate best in an employee-counsellor role and how to tackle the issues such a role raises. Michael Carroll presents a generic, integrative model of employee counselling which shows readers how to organize, administer and manage the counselling process, from assessment to termination, within an organizational setting. In so doing, he discusses the tasks and responsibilities of employee counsellors, covering such vital areas as: how to contract with organizations; the impact of the organization on the counselling process; evaluation; ethical dilemmas; loyalty clashes; and training and supervision.

This book is divided into five major sections that focus on the various perspectives, needs, and concerns of employees in the workplace. Chapters include: (1) Work: Meaning, Mattering, and Job Satisfaction (K. M. Connolly); (2) Spirituality in the Workplace: An Overview (E. J. Looby and D. S. Sandhu); (3) Developing the Whole Employee: Some Practical Applications Regarding Spirituality in the Workplace (B. Milburn); (4) Job-Related Stress: Sources and Prevention Strategies (D. Pazaratz and W. Morton); (5) Motivational Interviewing in the Workplace (J. McCarthy and P. A. Cluss); (6) Using the Adlerian Lifestyle Construct as a Strengths Assessment Tool for Improving Employees Success (P. R. Peluso and K. B. Stoltz); (7) Supervising the Problem Employee (P. H. Hardesty and S. J. Morris); (8) Working with Ethnic Minority Employees in the Workplace (J. M. Dillard and D. A. Harley); (9) Counseling Employees with Disabilities (K. K. Asner-Self and P. J. Leconte); (10) Gay, Lesbian, and Bisexual Employee Issues (K. M. Kirby); (11) Issues of the Delayed or Reentry Worker (M. H. Guindon); (12) Counseling Displaced Homemakers (E. J. Looby); (13) The Storied Approach: A Constructivist Perspective on Counseling Dual-Career Couples (M. E. Hall and N. E. Huenefeld); (14) Adaptation and the Foreign Assignment: Counseling Expatriates (J. A. Lippincott and R. B. Lippincott); (15) Temporary Employees: A Primer for Counselors (D. S. Preston); (16) The Impact of Modern Performance Rankings on Career Counseling and Employee Development in Corporate America (S. K. Rossiter); (17) Addressing Depression in the Workplace (S. J. Morris and P. H. Hardesty); (18) Working with the White-Collar Substance Abuser: An Intervention Method for Counseling Practitioners (O. Madison-Colmore, J. L. Moore III, and S. Price); (19) Violence in the Workplace: Preventing and Managing the Effects of Critical Incidence Stress in the Workplace (P. N. Cummins); (20) Reasons, Considerations, and Strategies for Developing and Implementing and Employee Assistance Program in Higher Education (D. S. Sandhu and R. M. Longwell-Grice); and (21) Evaluating Employee Assistance Programs (R. M. Longwell-Grice and D. S. Sandhu). Includes an index as well as references at the end of each chapter. (GCP)

"This is a must-have for any researcher in vocational psychology or career counseling, or anyone who wishes to understand the empirical underpinnings of the practice of career counseling." -Mark Pope, EdD College of Education, University of Missouri - St. Louis past president of the American Counseling Association Today's career development professional must choose from a wide array of theories and practices in order to provide services for a diverse range of clients. Career Development and Counseling: Putting Theory and Research to Work focuses on scientifically based career theories and practices, including those derived from research in other disciplines. Driven by the latest empirical and practical evidence, this text offers the most in-depth, far-reaching, and comprehensive career development and counseling resource available. Career Development and Counseling includes coverage of: Major theories of career development, choice, and adjustment Informative research on occupational aspirations, job search success, job satisfaction, work performance, career development with people of color, and women's career development Assessment of interests, needs and values, ability, and other important constructs Occupational classification and sources of occupational information Counseling for school-aged youth, diverse populations, choice-making, choice implementation, work adjustment, and retirement Special needs and applications including those for at-risk, intellectually talented, and work-bound youth; people with disabilities; and individuals dealing with job loss, reentry, and career transitions Edited by two of the leading figures in career development, and featuring contributions by many of the most well-regarded specialists in the field, Career Development and Counseling: Putting Theory and Research to Work is the one book that every career counselor, vocational psychologist, and serious student of career development must have.