Business improvement best practices and a proven methodology for improving corporate performance management, illustrated through a high performing program including numerous team case studies Corporate performance management consists of a set of processes that help organizations optimize their business performance. It provides a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Corporate Performance Management Best Practices will help your organization benchmark itself against the best. Written by the winner of three globally accepted performance management awards Focuses on a single case study chronicling a health care system's corporate performance management journey Explores how the use of corporate performance management methods has created significant and broad based improvements in patient satisfaction scores, medical outcomes, people development, and corporate shared services and clinical processes Revealing practical techniques that can be adopted at all levels of an organization, from facilities manager to HR manager to CFO to CEO, Corporate Performance Management Best Practices provides a proven implementation model that accelerates breakthrough results.

In Five Key Principles of Corporate Performance Management, Bob Paladino shares his decades of experience to provide proven, real-world implementation insights from globally recognized and award-winning organizations. You’ll discover what today’s Fortune 100 companies are doing right, and how to implement their enterprise techniques and strategies within your own organization to maximize success.

There’s a bewildering array of management tools out there. And they all promise to help you excel at the toughest parts of your job: defining your organization’s strategic direction, managing customers and costs, and boosting workforce performance. But just 30 percent of these tools deliver as intended. Why? As Jeremy Hope and Steve Player reveal in Beyond Performance Management, while many tools are sound in theory, they’re misused by most organizations. For example, executives buy and implement a tool without first asking, “What problem are we trying to solve?” And they use tools to command and control frontline teams, not empower them—a serious and costly mistake. In this eminently useful, clear-eyed book, the authors critically review dozens of well-known management tools—from mission statements, balanced scorecards, and rolling forecasts to key performance indicators, Six Sigma, and performance appraisals. They explain how to select the right tools for your organization, how to implement them correctly, and how to extract maximum value from each. Brimming with rigorous analysis and solid advice, Beyond Performance Management helps you swiftly gauge the value of each management tool, as well as navigate the increasingly crowded field of offerings—so the tools you select deliver fully on their promise.

Praise for Best Practices in Planning and Performance Management "Having worked closely with David Axson, I have seen his strategic brilliance firsthand. The integrated approach he takes in practice synthesizes external dynamics, business process, planning, systems, and management for effective execution. Best Practices in Planning and Performance Management, Second Edition brings his keen insight to life, presenting a comprehensive approach to managing business dynamics in comprehensible language. This should be required reading for anyone engaged in the management of a complex business." —Greg Horn CEO, Garden of Life; former CEO, General Nutrition Centers "Once again, David Axson has delivered a provocative read. Best Practices in Planning and Performance Management, Second Edition showcases the 'age of convergence' in business technology as companies begin to renew systems and transform business processes to align execution with strategy, improve decision making, and gain competitive advantage . . . Winning companies follow Axson's prescription of combining leadership, quality process design, and the functionality of proven performance management systems." —Rob Ashe CEO, Cognos "Best Practices in Planning and Performance Management, Second Edition is an insightful guide for any organization seeking to transform its management processes. David Axson provides practical and thought-provoking perspectives on the practices needed to effectively manage performance in today's competitive and volatile markets." —Michael Geltzeiler CFO, Reader's Digest Make better business decisions faster If you are looking to significantly upgrade your management practices to better meet the needs of today's increasingly volatile, complex, competitive, and global markets, look no further. Best Practices in Planning and Performance Management, Second Edition provides an accessible framework to help any business unite its reporting and budgeting functions to achieve its strategic objectives. Updated to reflect changes in the market, the implications of Sarbanes-Oxley, new technologies, emerging best practices, risk management, planning in a turbulent world, and global uncertainty, Best Practices in Planning and Performance Management, Second Edition is a must-read for anyone looking to leverage technology to better meet the needs of today's global environment.

Award-winning strategies to drive game changing meaningful results during the most challenging economy in decades Drawing from executive and thought leader Bob Paladino's research and advisory experiences and collaboration with award-winning and high-performing organizations, this sequel his global best seller Innovative Corporate Performance Management: Five Key Principles to Accelerate Results provides a clear road map for executing enterprise strategy. Reveals a proven implementation model that has accelerated breakthrough results Shares over 40 new, innovative best practices common to Malcolm Baldrige, Balanced Scorecard Hall of Fame, Sterling quality, Fortune 100 Best, APQC, and Forbes award winners Provides a CPM Process Blueprint and diagnostic to score your organization and establish a plan for your award winning performance Offers a fresh approach to integrating proven methodologies proven by case companies that have been awarded over 100 awards Includes key process maps, strategic planning frameworks, strategy maps, customer and competitor intelligence methods, balanced scorecards, comparative tables, project plans, testimonials, charts, graphs, and screen shots of CPM, CRM, BSC and KM systems All-new case studies and best practice research are included from world-renowned enterprises as well as insights from executives who have won the most globally recognized awards in business.

The objective of APM Best Practices: Realizing Application Performance Management is to establish reliable application performance management (APM) practices—to demonstrate value, to do it quickly, and to adapt to the client circumstances. It's important to balance long-term goals with short-term deliverables, but without compromising usefulness or correctness. The successful strategy is to establish a few reasonable goals, achieve them quickly, and then iterate over the same topics two more times, with each successive iteration expanding the skills and capabilities of the APM team. This strategy is referred to as “Good, Better, Best”. The application performance monitoring marketplace is very focused on ease of installation, rapid time to usefulness, and overall ease of use. But these worthy platitudes do not really address the application performance management processes that ensure that you will deploy effectively, synergize on quality assurance test plans, triage accurately, and encourage collaboration across the application life cycle that ultimately lowers overall application cost and ensures a quality user experience. These are also fine platitudes but these are the ones that are of interest to your application sponsors. These are the ones for which you need to show value. This CA Press book employs this iterative approach, adapted pragmatically for the realities of your organizational and operational constraints, to realize a future state that your sponsors will find useful, predictable and manageable—and something that they will want to fund. In the meantime, you will learn the useful techniques needed to set up and maintain a useful performance management system utilizing best practices regardless of the software provider(s).

This book provides managers, leaders and practitioners with a dynamic framework that links several variables associated with performance management which can be applied across organizations and industries worldwide. Based on empirical evidence and experiences, this book provides a critical understanding of the interrelationship of organizational culture with performance management process (PMP) planning and implementation. The elements of the framework are approached from a macro-level-view and are balanced with conciseness and realism based on applied success studies, making this book a valuable educational, training and development resource tool for leaders and managers at all levels. The topic of performance in organizations is like the weather—everyone likes to talk about it, but few understand what is truly happening—or understand why? Individuals and organizations are no different when it comes to performance, regardless of performance level of focus: individual, team, unit, or organization-wide. Teams and organizations often miss opportunities to not only improve performance, but also leverage and sustain high performance. Organizational performance, organizational culture and organizational success are interrelated and should reinforce one another. This can be achieved through an effective performance management process (PMP) that lives, functions and thrives at multiple levels within institutions. This book will help organizations and institutions achieve performance management success by identifying comment elements, along with some patterned variation, that are applicable to a successful PMP. Featuring hands-on resource reference tools for immediate use and application, this book is useful for leaders, managers, scholars, students and policy makers in management, leadership, and organizational culture.