Organized labour faces many challenges in the increasingly global economy, including the portability of technology and capital, and lowered trade barriers. This text, however, presents evidence that unions can survive and grow if labour is willing to co-operate across national borders. The book is a study of such co-operation as an effective weapon against the exploitation of workers in today's world.

Since its founding in 1956 in Spain's Basque region, the Mondragón Corporation has been a touchstone for the international cooperative movement. Its nearly three hundred companies and organizations span areas from finance to education. In its industrial sector Mondragón has had a rich experience over many years in manufacturing products as varied as furniture, kitchen equipment, machine tools, and electronic components and in printing, shipbuilding, and metal smelting.Making Mondragón is a groundbreaking look at the history of worker ownership in the Spanish cooperative. First published in 1988, it remains the best source for those looking to glean a rich body of ideas for potential adaptation and implementation elsewhere from Mondragón's long and varied experience. This second edition, published in 1991, takes into account the major structural and strategic changes that were being implemented in 1990 to allow the enterprise to compete successfully in the European common market.Mondragón has created social inventions and developed social structures and social processes that have enabled it to overcome some of the major obstacles faced by other worker cooperatives in the past. William Foote Whyte and Kathleen King Whyte describe the creation and evolution of the Mondragón cooperatives, how they have changed through decades of experience, and how they have struggled to maintain a balance between their social commitments and economic realities. The lessons of Mondragón apply most clearly to worker cooperatives and other employee-owned firms, but also extend to regional development and stimulating and supporting entrepreneurship, whatever the form of ownership.

How are men responding to feminism? In particular, at work dealing with the challenge to their power and privilege represented by positive action for sex equality? The 1980s saw many organizations, from major companies to left-wing local councils, take action to improve women's chances. The research on which this book is based evaluates the part of men in the equality process. The author demonstrates the social mechanisms through which women's aspirations for change are thwarted and draws lessons from experience for feminist activism in organizations in the 1990s.

Industrial relations experts from eleven countries consider the state of the automobile industry worldwide.

The Swedish auto industry has developed a distinct production design and work organization, exploring alternatives to the assembly line and to the traditional shop-floor hierarchy, with a model of teamwork that increases independent decision making and elicits strong union commitment. Berggren evaluates in detail the reorganization of work within the Swedish auto industry from 1970 to 1990. In his introduction to the new edition, he explores the significance of Volvo's decision to close its two most innovative plants.

Price probes the paradoxes in postwar labor-management relations, particularly in the years between 1945 and 1975. Basing his analysis on the history of labor in Mitsui's Miike mine in Kyushu, Suzuki Motors in Hamamatsu, and Moriguchi City Hall, the author questions the common interpretation that industrial relations are based on lifetime jobs, seniority-based wages, and enterprise unions. He also asks whether Japanese workers have been genuinely empowered by the developments in recent years.

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments—such as variance in authority relations and division of labor—as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.