Covering analysis, field studies, micro-world studies, training and the creation of computer artefacts under the Co-operative Process Management umbrella. This book should be of interest to those engaged in research or building applications in a

The characteristics of "Co-operative Process Management" covered in this book concern the requirements of the dynamic situation "per se" as well as the requirements of the co-operation. Important factors are that no single person can have an overview of the situation; that expertise is distributed both temporally and qualitatively; that the ongoing process has to be represented in some way whether or not computerized; that co-operation is dependent on formal as well as informal information transfer; that predictions of the developing situation have to be performed; and that knowledge and skills of the participants must develop on different levels. What results is a book which covers analyses, field studies, micro-world studies, training and the creation of computer artefacts under the Co-operative Process Management umbrella.; This book should be of interest to those engaged in research or building applications in a dynamic co-operative information technology environment. It presents the work of some of the world's leading researchers from the four corners of CSCW, HCI, Process Control and Cognitive Ergonomics

This book offers a comprehensive introduction to workflow management, the management of business processes with information technology. By defining, analyzing, and redesigning an organization's resources and operations, workflow management systems ensure that the right information reaches the right person or computer application at the right time. The book provides a basic overview of workflow terminology and organization, as well as detailed coverage of workflow modeling with Petri nets. Because Petri nets make definitions easier to understand for nonexperts, they facilitate communication between designers and users. The book includes a chapter of case studies, review exercises, and a glossary. A special Web site developed by the authors, www.workflowcourse.com, features animation, interactive examples, lecture materials, exercises and solutions, relevant links, and other valuable resources for the classroom.

This book constitutes the refereed proceedings of 6 international workshops held in conjunction with the 4th International Conference on Business Process Management, BPM 2006, in Vienna, Austria in September 2006. The 40 revised full papers presented were carefully reviewed and selected from a total of 94 overall submissions to six international workshops.

The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH possesses over 30 years of experience in managing cooperation worldwide. It has now consolidated its comprehensive expertise by publishing this book. The management model Capacity WORKS is designed for everyone actually involved in cooperation: managers, executives, consultants and advisors in business, governance, public administration and the nonprofit sector. It provides a full introduction to the challenges of successful cooperation management, and supplies practitioners with tried and tested approaches. Five success factors (strategy, cooperation, steering structure, processes, and learning & innovation) delineate the various facets that help focus on the objectives and results of complex cooperation systems. The conceptual framework underlying the success factors is clearly set out, and the success factors are supplemented by an extensive toolbox to support practitioners working in these five areas. At the same time the manual gives readers a broad insight into the world of cooperation management for sustainable development. It includes numerous practical examples, proven contexts of application and glimpses into the work of international cooperation.

The refereed proceedings of the International Conference on Business Process Management, BPM 2003, held in Eindhoven, The Netherlands, in June 2003. The 25 revised full papers presented together with an introductory survey article were carefully reviewed and selected from 77 submissions. Among the issues addressed are Web services, workflow modeling, business process modeling, collaborative computing, computer-supported collaborative work, workflow patterns, business process engineering, business process patterns, workflow systems, Petri nets, process services, business process reengineering, and business process management tools.

All of us have learned a lot during this exercise, and the enormous success of the first edition of this book shows the great international interest for the topic and the results. A French edition appeared last year and met with equal interest. Springer-Verlag has therefore decided to publish a second edition of this book, which is not just a reprint but brings the literature and results to the newest state. This is a rare occurrence in the history of the LNCS series. We congratulate Thomas Schael on this success, and we are sure that reader- scientists and practitioners - will likewise profit from it. Aachen and Milan Giorgio De Michelis, Klaus Henning, Matthias Jarke August 1998 Preface to the Second Edition This book is a bit of a mixture of scientific and management literature. It is based on my research activities in the CSCW community, and also reflects the last ten years of my professional experience in consulting. I have had the opportunity to live in different cultural settings, to work in many companies, and to meet people all over the world, which has helped me to reflect on what I was doing and to focus on the content of this book. This second edition reflects the fast moving field of Computer Supported Cooperative Work (CSCW) and the discussion on Business Process Re-engineering (BPR). It contains the latest developments in the scientific and managerial discussion of the issues developed in the first edition.