This text provides professionals, researchers and trainers with a state-of-the-art summary of the field, illuminated by practical real-world examples of best practice.

An essential guide to present practice and policy concerning issues in heritage management, Heritage Interpretation draws on the accumulated expertise and international reputation for excellence of the UK heritage industry to describe and analyze best practice in heritage interpretation. The contributors, all responsible for developing best practices, come from a range of heritage organizations including English Heritage, The National Trust, Historic Scotland, CADW and National Parks. They draw on examples from throughout the UK, from public art and twentieth-century military remains, to cathedrals and urban heritage, and discuss the range of interpretive options available and how they can be appropriately tailored to specific places and audiences. Providing practical guidance on interpretive techniques, the book provides insights into the philosophies and thinking that underpins their adoption in particular contexts. This clear and easy guide is an valuable addition to the reading list of any student of history or heritage studies.

The publication is the first in a new series on existing and innovative paradigms in Heritage Studies. The series aims at systematising and developing the academic discourse on heritage, which has yielded a wealth and breadth of contributions over the past few years. The publication offers its own emphasis by developing heritage studies with a perspective towards and as a contribution to human development. It thus offers a vision for the construction and establishment of a new discipline. The academic mainsprings and research interests of this repositioning of heritage studies as an academic discipline are discussed by internationally renowned thinkers and heritage practitioners. The publication thus establishes first important points for discussion. Central to this publication are questions concerning the sustainable protection and use of heritage, focussing on the world cultural heritage and intangible cultural heritage, but equally questions on the relation of heritage and memory and how these could mutually enrich our understanding of heritage.

Archaeology is intimately connected to the modern regime of vision. A concern with optics was fundamental to the Scientific Revolution, and informed the moral theories of the Enlightenment. And from its inception, archaeology was concerned with practices of depiction and classification that were profoundly scopic in character. Drawing on both the visual arts and the depictive practices of the sciences, employing conventionalised forms of illustration, photography, and spatial technologies, archaeology presents a paradigm of visualised knowledge. However, a number of thinkers from Jean-Paul Sartre onwards have cautioned that vision presents at once a partial and a politicised way of apprehending the world. In this volume, authors from archaeology and other disciplines address the problems that face the study of the past in an era in which realist modes of representation and the philosophies in which they are grounded in are increasingly open to question.

* Quality as a tool for success *Covers a diverse range of quality issues and theories in the context of heritage attractions * Well-respected international contributor team of academics and practitioners Heritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence. This new book on Quality issues brings together a range of specialists who lead us from the evolution of quality to our current position on the quality roadmap. It provides a toolkit to assist on the continuous quality improvement journey and presents a vision of what lies ahead in this new millennium. 'Quality Issues in Heritage Visitor Attractions' will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in general. Divided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality tools for managers, managing the quality workforce and the future.

Twenty-six leading scholars from around the world have come together to celebrate the strengths, the energies and the sheer intellectual excitement of their discipline. They unashamedly proclaim that over the last hundred years archaeology has transformed itself from a genteel antiquarianpursuit, deeply rooted in the classical tradition, to a rigorous and demanding discipline, spanning the humanities and the sciences, yet at the same time one widely accessible to the public at large. The contributors show how our understanding of the past has changed, reveal the exciting ideas under current debate, and offer their visions of the future.The result is a remarkable overview of world archaeology, focusing on new and unexpected themes at the cutting edge of the discipline.

In the new edition of the international bestseller Environmental Interpretation, Sam H. Ham captures what has changed in our understanding of interpretation during the past two decades. Ham draws on recent advances in communication research to unveil a fresh and invigorating perspective that will lead interpreters to new and insightful pathways for making a difference on purpose through their work.