"In Jeff 's book, Contagious Passion, he provides first-hand insights into selling and how to apply many practical approaches to improve one's effectiveness. Jeff shares authentic life experiences with candor and purpose. These brief but valuable messages surely help any of us in our world of selling!" -Mark Brashear, C.E.O. Hugo Boss "It's possible to keep selling using the same old techniques, but every so often new tools come along that make things so much easier. Jeff 's book, for me, is one of those new tools; Contagious Passion has made me look at my old ways and really appreciate what new ideas can now do for me." -Earl Estep, Advertising Director Curtco Media/Robb Report WHY NOT SELL MORE? Jam-packed with insights from a 35-year plus sales career, this book is going to show you 1) how to make more money, 2) truly enjoy all your moment-to-moment daily encounters, and 3) experience richer, deeper personal relationships. Whether you're just launching your sales career or have many years in the field, this will become the book you'll refer to like a trusted friend. Discover how easy it is to: -Tap passion's power! -Sell your product simply by sharing! -Connect on a deeper personal level with anyone! -Appreciate everyone in your life, including you! -Have a positive impact on people you meet and those you may never meet! You can visit Jeffrey Cox at his website: www.jeffreyrcox.com.

Powerful yet concise, Leaders Who Last instructs, warns, inspires, and challenges leaders with what it takes to live, lead, and make a lasting difference in the lives of others.

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience ­— the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book, to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles — Impression, Connection, Attitude, Response, and Exceptionals — give you a solid framework upon which to raise the level of your customer experience. You will learn how to identify your customer service issues and what level of Experience you are currently offering. You can then determine exactly what the "customer experience" should be for your company, and the changes required to make it happen. The Walt Disney Company is the most recognized name in the world for customer service. The "Disney Experience" draws customers from all around the world,. This book describes what it takes to achieve that level of Experience, and how any organization can do it with the right strategy and attention to detail. When the Experience is enhanced, the opportunity arises to convert customers to ambassadors who will share their Experience with others. Find "the experience" and what it means to the Organization Learn the five levels of experience, and why most companies fail at it Identify service problems that face every company in the marketplace Utilize the Experience Quotient and apply the I. C.A.R.E. principles Learn how to convert customers to ambassadors who share their story with others Customers are the lifeblood of business. A great product offering isn't enough in today's marketplace, where everyone's looking for an "experience.” Imagine the kind of value a Disney-level customer experience could bring to your organization. The Experience is a guide to getting there, from an insider's perspective.

A national bestselling author examines one of the mind's most exalted states—one that is crucially important to learning, risk-taking, social cohesiveness, and survival itself. “[Jamison is] that rare writer who can offer a kind of unified field theory of science and art.” —The Washington Post Book World With the same grace and breadth of learning she brought to her studies of the mind’s pathologies, Kay Redfield Jamison examines one of its most exalted states: exuberance. This “abounding, ebullient, effervescent emotion” manifests itself everywhere from child’s play to scientific breakthrough. Exuberance: The Passion for Life introduces us to such notably irrepressible types as Teddy Roosevelt, John Muir, and Richard Feynman, as well as Peter Pan, dancing porcupines, and Charles Schulz’s Snoopy. It explores whether exuberance can be inherited, parses its neurochemical grammar, and documents the methods people have used to stimulate it. The resulting book is an irresistible fusion of science and soul.

Save time and money in building, marketing and promoting your business With huge recent shifts in the way enterprises are built, marketed, and monetized, these are "wild west" times for business. In this new landscape, entrepreneurs and small business owners actually have an edge in marketing without spinning their wheels or going broke. Smarter, Faster, Cheaper gives you an innovative, approachable new guide on how to market, promote and improve your business drawing on real world examples and offering practical advice as opposed to fluffy theory. It presents a complete roadmap for marketing and promoting your business with the latest techniques. Draws from author David Siteman Garland's extensive experiences as a successful entrepreneur Based on countless interviews with successful leaders, including conversations with entrepreneurs and owners of businesses large and small Strategies and ideas are easy to understand, digest, and immediately put to use From learning when to skimp and when to splurge to mastering the art of online schmoozing, Smarter, Faster, Cheaper will save you time, money, and aggravation whether you're building your tenth business or your first.