Consumer-driven operations management
Title | Consumer-driven operations management PDF eBook |
Author | Xiao Wu |
Publisher | |
Pages | 0 |
Release | 2015 |
Genre | |
ISBN |
Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company
Title | Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company PDF eBook |
Author | Christopher K. Ahoy |
Publisher | McGraw Hill Professional |
Pages | 288 |
Release | 2009-02-15 |
Genre | Business & Economics |
ISBN | 007160832X |
The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely. This is achieved through careful alignment of operational systems and the use of innovative process management initiatives. “Unless an organization is uniquely qualified to deal with its customers by understanding its own strengths and weakness,” writes internationally renowned operational management expert Christopher K. Ahoy, “it will be unable to understand what is required to move from the current paradigm of doing business.” In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include Mapping your company's processes to target weak points Realigning management systems from functional to process-focused Setting benchmarks throughout the process to help quantify levels of success Establish a system of knowledge management for the seamless alignment of teams and departments Improving process management using Lean, Six Sigma, and other methodologies Create a sound strategic planning initiative to eliminate future surprises With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.
Consumer-Driven Demand and Operations Management Models
Title | Consumer-Driven Demand and Operations Management Models PDF eBook |
Author | Serguei Netessine |
Publisher | Springer Science & Business Media |
Pages | 488 |
Release | 2009-06-02 |
Genre | Business & Economics |
ISBN | 0387980261 |
This important book is by top scholars in supply chain management, revenue management, and e-commerce, all of which are grounded in information technologies and consumer demand research. The book looks at new selling techniques designed to reach the consumer.
Customer-Driven Operations Management : Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company
Title | Customer-Driven Operations Management : Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company PDF eBook |
Author | Christopher K. Ahoy |
Publisher | Mcgraw-hill |
Pages | 288 |
Release | 2008-12-17 |
Genre | Business & Economics |
ISBN | 9780071608312 |
The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely. This is achieved through careful alignment of operational systems and the use of innovative process management initiatives. “Unless an organization is uniquely qualified to deal with its customers by understanding its own strengths and weakness,” writes internationally renowned operational management expert Christopher K. Ahoy, “it will be unable to understand what is required to move from the current paradigm of doing business.” In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include Mapping your company's processes to target weak points Realigning management systems from functional to process-focused Setting benchmarks throughout the process to help quantify levels of success Establish a system of knowledge management for the seamless alignment of teams and departments Improving process management using Lean, Six Sigma, and other methodologies Create a sound strategic planning initiative to eliminate future surprises With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.
Customer-Driven Operations Management
Title | Customer-Driven Operations Management PDF eBook |
Author | Christopher K. Ahoy |
Publisher | |
Pages | |
Release | 2008 |
Genre | |
ISBN |
Customer-Driven Services Management
Title | Customer-Driven Services Management PDF eBook |
Author | S Balachandran |
Publisher | SAGE Publications Pvt. Limited |
Pages | 0 |
Release | 2000-03-14 |
Genre | Business & Economics |
ISBN | 9780761993711 |
This is the first book to address the topic of new service development for the evolving experience economy. It draws upon the expertise of internationally reconized authors and covers topics in service innovation, process design, and implantation. Chapter contributors from the fields of operations management, marketing, marketing information technology, and organizational behaviour explore the issues that service firms must address to sustain advantage in the new experience economy.
Service Management
Title | Service Management PDF eBook |
Author | Cengiz Haksever |
Publisher | FT Press |
Pages | 510 |
Release | 2013-06-11 |
Genre | Business & Economics |
ISBN | 0133088820 |
Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as: Service SCM methods and approaches Focusing on customers and their service purchase behavior Service productivity Managing public and private nonprofit service organizations Vehicle routing and scheduling Ethical challenges to SCM Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management