Conscious Service: Ten ways to reclaim your calling, move beyond burnout, and make a difference without sacrificing yourself will help service providers in all types of human service understand and move beyond burnout and compassion fatigue and discover a renewed energy for serving others. Each of us can learn how to thrive and find fulfillment in our vocations as we make a positive difference in our homes, workplaces, and communities. Using images, storytelling, and practical application exercises, Elizabeth Bishop invites us to reimagine how we think about, train for, and embody service. Blurring the line between the traditional and the alternative with expertly chosen spiritual and self-help insights, Conscious Service: Ten ways to reclaim your calling, move beyond burnout, and make a difference without sacrificing yourself offers pragmatic and inspiring guidance for direct service providers and the people responsible for the systems and structures through which service is delivered. Even if serving others isn’t the core focus of their vocation, readers will discover keys to feeling better, living with purpose, and contributing with impact.

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

Service organizations are grappling with unprecedented challenges in maintaining and enhancing productivity. As the landscape evolves, traditional approaches to service operations become obsolete, necessitating a deep understanding of the intricate dynamics at play. Innovative Technologies for Increasing Service Productivity delves into this urgent issue, offering a comprehensive exploration of the trends and challenges confronting service industries. The book sheds light on the impact of digital transformation, emerging technologies, and disruptive business models, serving as a guide for navigating the complexities of service productivity in an ever-changing environment. As a groundbreaking solution, this book not only identifies challenges but provides various solutions for service organizations to thrive amidst technological disruption. Its unique selling points lie in the breadth of its coverage, spanning diverse service industries and dissecting the symbiotic relationship between technology and productivity. Offering practical strategies and tools, the book equips service professionals with the means to enhance productivity, quality, and customer experience. By connecting the gap between theoretical insights and practical implementation, it stands as a valuable resource for academics, researchers, and service managers seeking innovative solutions to the evolving landscape of service productivity.

This high synergy vision of the future demonstrates that the democratic spirit of this country's forefathers can be rekindled, thereby unifying its people to build a true democracy free from the domination of the privileged few.

This book discusses the mutual relationship between service and sustainability. It covers methodologies and approaches and describes measurements and tools that can promote sustainability on the service market. Lastly, it presents the different applications of sustainability, together with examples of sustainable services. Environmental concerns have become integral to any decision-making process in the design and implementation of goods and services. With the increasing dominance of the service sector, and as service systems become more complex and interdisciplinary, the focus must move from the exchange of products to that of services. Newly created services should thus aim to incorporate sustainability into their designs while viewing sustainability as a service in its own right. Integrating sustainability in the service design and development process is essential to improving the sustainability of our society and preserving the environment. Moreover, doing so shifts the service boundaries from values that are focused only on personal, local, and current needs and economic profit to those that are broader and more future oriented, ultimately placing greater social and environmental responsibility on all stakeholders. In addition, it advances the current state-of-the-art in sustainable development and service design and contributes to improving the quality of life on a global scale.

Shannon McQuaide combines her personal experiences, interviews with firefighters and research on yoga and mindfulness in this new inspiring book. Growing up in a firefighter family, she understands the physical and emotional toll the job can have on firefighters and their families. From the science behind how these practices work to the beautiful illustrations and step-by-step instructions, this book will motivate both beginners and veteran practitioners alike. McQuaide’s FireFlex Yoga classes are specifically created for first responders to enhance their mental and physical health and improve their job performance while releasing their true inner warrior. WHAT THEY ARE SAYING: "This is more than 'yoga' training, this is well-rounded resiliency training. - CAL Fire Training Chief Rob Wheatley "I am going to bring mindfulness into SCBA drills and also the PT warm-up/cool-down drills." - CAL Fire Training Captain Daniel Cunningham FEATURES: --The most up-to-date benefits of yoga for first responders --More than 50 beautifully illustrated postures, with instructions and specific applications related to the physical duties of a firefighter --Simple, easy-to-do mindfulness techniques you can do anywhere

Building on the successful outcomes of a five-year initiative undertaken in New York City, Alma Carten, Alan Siskind, and Mary Pender Greene bring together a national roster of leading practitioners, scholars, and advocates who draw upon extensive practice experiences and original research. Together, they offer a range of strategies with a high potential for creating the critical mass for change that is essential to transforming the nation's health and human services systems. Strategies for Deconstructing Racism in the Health and Human Services closes the gap in the literature examining the role of interpersonal bias, structural racism, and institutional racism that diminish service access and serve as the root cause for the persistence of disparate racial and ethnic outcomes observed in the nation's health and human services systems. The one-of-a-kind text is especially relevant today as population trends are dramatically changing the nation's demographic and cultural landscape, while funds for the health and human services diminish and demands for culturally relevant evidence-based interventions increase. The book is an invaluable resource for service providers and educational institutions that play a central role in the education and preparation of the health and human service workforce.