Diversity is unavoidable, and that's a good thing - The starting place: knowing who you are - Creating a new awareness: what you didn't learn at school - The invisible boundary: how privilege affects your work and life - But everyone I know agrees with me: the influence of family and friends - That's not what I mean: effective, respectful communication - Say what?: why words matter - Making the connection: the four relationship vitals - Keeping a connection, even when the signal is faulty - When the golden rule isn't working: respectful conflict resolution.

Chock-full of fun exercises, surprising tips, and real-world case examples, Pamela A. Hays' Connecting Across Cultures: The Helper's Toolkit provides both students and professionals in health care and social service with the skills to develop respectful, smooth relationships with their clients and with the community at large. The book provides practical, hands-on strategies for connecting with people across differences related to ethnicity, religion, nationality, sexual orientation, disability, age, gender, and class. Since cross-cultural relationships add a level of difficulty to all the usual relationship challenges, this book will be applicable for almost every relationship you may encounter.

Cultural differences can cause problems. In this book, the author details a workshop she conducted and the lessons learned in Vecinos (broadly defined as “neighbors”) experiences in New Mexico that addressed these problems. The themes explored were crucial: the power of names, the tri-cultural trap, culture and cultures, stereotypes, heritage, values, racism, communications, conflict, bridges, and more. Though the focus is on relationships, the implication is that these relationships will lead to action and alliances as everyone works together on community and individuals’ problems. Some of the text is “commentary,” introducing a theme or reflecting on some of its manifestations. Illustrative stories are sometimes included to add to the account. A large part of the book is devoted to quotations more or less intact, by individuals that reveal perspectives on some of the larger issues dealt with. Although there are plenty of resources—books, documentaries, articles, films—the author states that they must not substitute for contact with real people. Included also are many timeless tips about dealing with cross-cultural contacts. The author hopes that this book will help increase the reader’s awareness, comfort and effectiveness in their own intercultural associations, and lead to warm, enriching friendships for many years.

This volume contains both innovative foundational research on global leadership processes and new models to advance theoretical work. The 'Practitioner's Corner' section of the volume contains lessons from three experts with decades of experience in developing global leaders from both business and non-profits.

Chock-full of fun exercises, surprising tips, and real-world case examples, Connecting Across Cultures: The Helper′s Toolkit provides both students and professionals in health care, education, and social services with the skills to develop respectful, smooth relationships with clients and the community at large. The book offers communication tools to defuse defensive interactions, resolve conflicts constructively, and engage respectfully. Written in a warm, inviting style, the author shares her own mistakes as she explains what not to do and how to do it better. The book provides practical, hands-on strategies for connecting with people across differences related to ethnicity, religion, nationality, sexual orientation, disability, age, gender, and class. Because cross-cultural relationships involve extra challenges, this book will help you with almost every relationship you encounter.

Since the term "glass ceiling" was first coined in 1984, women have made great progress in terms of leadership equality with men in the workplace. However, women are still underrepresented in the upper echelons of organizations. This volume explains and offers remedies for this inequality.