Activities are designed to help students review content and develop critical thinking skills. A wide variety of activities is provided for various learning styles.

Computer Service and Repair is written for those who have no PC experience, as well as those technicians who have limited formal training. Written in an easy-to-understand format with hundreds of illustrations, Computer Service and Repair takes the reader from basic instruction to test preparation for the CompTIA A+ Certification exams. For those who want to learn computer networking, programming, administration, or any of the computer sciences, Computer Service and Repair is the perfect place to start.

Computer Service and Repair presents the most up-to-date information in the rapidly changing world of computers and their software. The text teaches the practices and principles needed to pass the A+ Certification exam, as well as to build, upgrade, and troubleshoot your personal PC. The text is written for students with limited or no PC technical experience as well as for PC technicians with limited formal training. Each chapter covers the latest in hardware and software as well as legacy items that may be found in the field. Chapters cover all the major areas of the PC; an additional three-chapter section is devoted to networking. Laboratories are found in both the text and the Laboratory Manual for the important hands-on training needed for this field. This textbook is an ideal starting point for anyone who wishes to enter the field of PC repair and support.

Casper is designed to be used as a self-study lab manual. Features include multiple operating systems on a single workstation, logical PC troubleshooting, printer setup and toubleshooting and Windows XP coverage. This is the perfect reference guide for PC repair and troubleshooting.

The student Laboratory Manual provides questions that reinforce and review textbook content. Organized to follow the textbook on a lesson-by-lesson basis, assignments help students engage with the textbook content and aid in effective retention of key facts, ideas, and concepts.

Master IT hardware and software installation, configuration, repair, maintenance, and troubleshooting and fully prepare for the CompTIA® A+ Core 1 (220-1001) and Core 2 (220-1002) exams. This is your all-in-one, real-world, full-color guide to connecting, managing, and troubleshooting modern devices and systems in authentic IT scenarios. Its thorough instruction built on the CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) exam objectives includes coverage of Windows 10, Mac, Linux, Chrome OS, Android, iOS, cloud-based software, mobile and IoT devices, security, Active Directory, scripting, and other modern techniques and best practices for IT management. Award-winning instructor Cheryl Schmidt also addresses widely-used legacy technologies—making this the definitive resource for mastering the tools and technologies you’ll encounter in real IT and business environments. Schmidt’s emphasis on both technical and soft skills will help you rapidly become a well-qualified, professional, and customer-friendly technician. LEARN MORE QUICKLY AND THOROUGHLY WITH THESE STUDY AND REVIEW TOOLS: Learning Objectives and chapter opening lists of CompTIA A+ Certification Exam Objectives make sure you know exactly what you’ll be learning, and you cover all you need to know Hundreds of photos, figures, and tables present information in a visually compelling full-color design Practical Tech Tips provide real-world IT tech support knowledge Soft Skills best-practice advice and team-building activities in every chapter cover key tools and skills for becoming a professional, customer-friendly technician Review Questions—including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions—carefully assess your knowledge of each learning objective Thought-provoking activities help students apply and reinforce chapter content, and allow instructors to “flip” the classroom if they choose Key Terms identify exam words and phrases associated with each topic Detailed Glossary clearly defines every key term Dozens of Critical Thinking Activities take you beyond the facts to deeper understanding Chapter Summaries recap key concepts for more efficient studying Certification Exam Tips provide insight into the certification exam and preparation process

Computer Service and Repair Laboratory Manual is designed to help build the basic skills necessary for success in PC repair, upgrade, and support in addition to providing CompTIA A+ Certification exam preparation. The labs in the manual are organized to match the chapter sequence of the text, Computer Service and Repair, 978-1-61960-795-8. Windows XP, Windows Vista, Windows 7, and Windows 8 operating systems are used for the lab activities, providing a variety of experience. Each activity is organized in this manner: Introduction, Equipment and Materials list, Procedure, and Review Questions. Step-by-step instructions are provided in the procedures to facilitate learning.