La communication 2.0 est essentielle à votre réussite en affaires. Demandez à n'importe quelle entreprise, équipe, société ou association quel est leur plus gros défi à relever, et la réponse la plus fréquente est la communication. A l'ère numérique, les modes de communication sont multiples et en pleine évolution. Nous sommes de plus en plus connectés, mais il semble y avoir de plus en plus d'incompréhension, de confusion et ô combien de frustration dans nos communications... Ce petit guide pratique des communications contemporaines donne les règles, des astuces et même des solutions à vos situations délicates, incluant vos remords virtuels, pour communiquer correctement : en personne ; dans vos écrits ; dans vos courriels ; dans vos textos ; sur les réseaux sociaux ; sur votre téléphone cellulaire ; en messagerie instantanée ; en visioconférence ; à l'international. A la suite de la lecture de ce livre, vous rayonnerez dans toutes vos communications et pourrez vous attendre à : une meilleure cohésion au sein de votre équipe, avec vos clients et fournisseurs ; une diminution garantie de malentendus ; une meilleure productivité ; de meilleurs résultats. Facile à lire, en format pratique, moins cher qu'un technicien, une assurance réputation ou l'achat d'un nouveau gadget techno, ce guide contemporain sera le meilleur retour sur investissement pour votre carrière.

Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.

The study of surveillance is more relevant than ever before. The fast growth of the field of surveillance studies reflects both the urgency of civil liberties and privacy questions in the war on terror era and the classical social science debates over the power of watching and classification, from Bentham to Foucault and beyond. In this overview, David Lyon, one of the pioneers of surveillance studies, fuses with aplomb classical debates and contemporary examples to provide the most accessible and up-to-date introduction to surveillance available. The book takes in surveillance studies in all its breadth, from local face-to-face oversight through technical developments in closed-circuit TV, radio frequency identification and biometrics to global trends that integrate surveillance systems internationally. Surveillance is understood in its ambiguity, from caring to controlling, and the role of visibility of the surveilled is taken as seriously as the powers of observing, classifying and judging. The book draws on international examples and on the insights of several disciplines; sociologists, political scientists and geographers will recognize key issues from their work here, but so will people from media, culture, organization, technology and policy studies. This illustrates the diverse strands of thought and critique available, while at the same time the book makes its own distinct contribution and offers tools for evaluating both surveillance trends and the theories that explain them. This book is the perfect introduction for anyone wanting to understand surveillance as a phenomenon and the tools for analysing it further, and will be essential reading for students and scholars alike.

Ecritures digitales aims to demonstrate how digital writing, as new technology, contributes to the emergence of a reconfigured relationship between the human body and the machines, and how this transition influences the Jewish-Christian textual corpus referred to as "the Scriptures". Ecritures digitales souhaite démontrer de quelle manière l'écriture digitale, en tant que nouvelle technologie, contribue à l'émergence d'une relation innovante entre le corps humain et les machines, et influence le corpus textuel judéo-chrétien désigné comme «les Ecritures».