Communication Centers

Communication Centers
Title Communication Centers PDF eBook
Author Kathleen J. Turner
Publisher Lexington Books
Pages 263
Release 2015-01-12
Genre Language Arts & Disciplines
ISBN 0739190997

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Communication Centers: A Theory-Based Guide to Training and Management offers advice based on extant research and best practices to both faculty who are asked to develop a communication center and for directors of established centers. Broken into easily understood parts, Turner and Sheckels begin with the development of communication centers, offering guidance on the history of centers, how to start a center, and, in a contribution by Kyle Love, creative approaches to marketing. They provide a communication perspective on selecting and training tutors, and then address how to train the tutors in their tasks of helping students with invention, disposition, style, memory, and delivery as well as presentation aids, including consideration of special situations and diverse populations. The authors explore ways to broaden the vision for communication centers, and conclude with chapters on techniques for assessment by Marlene Preston and on the rich rhetorical roots of communication centers by Linda Hobgood. The volume concludes with appendixes on guidelines for directors and for certification of tutor training programs. Communication Centers is a valuable resource for scholars in any stage of developing or improving a communication center at their university.

Communication Centers and Oral Communication Programs in Higher Education

Communication Centers and Oral Communication Programs in Higher Education
Title Communication Centers and Oral Communication Programs in Higher Education PDF eBook
Author Eunkyong Lee Yook
Publisher Lexington Books
Pages 312
Release 2012
Genre Education
ISBN 0739168169

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Communication Centers and Oral Communication Programs in Higher Education, edited by Eunkyong L. Yook and Wendy Atkins-Sayre reveals vital information that is of theoretical and practical importance to higher education administrators, educators, and communication centers directors and staff. It is the first book to be published on communication centers.

Call Centers For Dummies

Call Centers For Dummies
Title Call Centers For Dummies PDF eBook
Author Real Bergevin
Publisher John Wiley & Sons
Pages 391
Release 2010-05-11
Genre Business & Economics
ISBN 0470678402

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Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.

The Executive Guide to Call Center Metrics

The Executive Guide to Call Center Metrics
Title The Executive Guide to Call Center Metrics PDF eBook
Author James C. Abbott
Publisher Robert Houston Smith Publishers
Pages 200
Release 2004
Genre Business & Economics
ISBN 1887355081

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As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.

Maintenance of Air/ground Communication Facilities

Maintenance of Air/ground Communication Facilities
Title Maintenance of Air/ground Communication Facilities PDF eBook
Author United States. Federal Aviation Agency
Publisher
Pages 210
Release 1966
Genre Aeronautical radio stations
ISBN

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Communication Manual

Communication Manual
Title Communication Manual PDF eBook
Author United States. Coast Guard
Publisher
Pages 270
Release 1965
Genre
ISBN

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Government-owned Long-lines Communication Facilities in the State of Alaska

Government-owned Long-lines Communication Facilities in the State of Alaska
Title Government-owned Long-lines Communication Facilities in the State of Alaska PDF eBook
Author United States. Congress. Senate. Committee on Armed Services. Preparedness Investigating Subcommittee
Publisher
Pages 130
Release 1966
Genre Surplus military property
ISBN

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