Citizen, Customer, Partner

Citizen, Customer, Partner
Title Citizen, Customer, Partner PDF eBook
Author John Clayton Thomas
Publisher Routledge
Pages 256
Release 2018-09-18
Genre
ISBN 9781138371446

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For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter's content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles - specific advice for public organizations on working with the public as customers, partners, and citizens.

Citizen, Customer, Partner: Engaging the Public in Public Management

Citizen, Customer, Partner: Engaging the Public in Public Management
Title Citizen, Customer, Partner: Engaging the Public in Public Management PDF eBook
Author John Clayton Thomas
Publisher Routledge
Pages 224
Release 2017-07-28
Genre Business & Economics
ISBN 1315497158

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First Published in 2017. Routledge is an imprint of Taylor & Francis, an Informa company.

Citizen, Customer, Partner

Citizen, Customer, Partner
Title Citizen, Customer, Partner PDF eBook
Author John Clayton Thomas
Publisher Routledge
Pages 252
Release 2014-12-18
Genre Business & Economics
ISBN 1317478576

Download Citizen, Customer, Partner Book in PDF, Epub and Kindle

For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.

Citizens as Partners Information, Consultation and Public Participation in Policy-Making

Citizens as Partners Information, Consultation and Public Participation in Policy-Making
Title Citizens as Partners Information, Consultation and Public Participation in Policy-Making PDF eBook
Author OECD
Publisher OECD Publishing
Pages 253
Release 2001-10-11
Genre
ISBN 9264195564

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This book examines a wide range of country experiences, offers examples of good practice, highlights innovative approaches and identifies promising tools (including new information technologies)for engaging citizens in policy making. It proposes a set of ten guiding principles.

Co-Production and Co-Creation

Co-Production and Co-Creation
Title Co-Production and Co-Creation PDF eBook
Author Taco Brandsen
Publisher Routledge
Pages 302
Release 2018-03-15
Genre Business & Economics
ISBN 1351792563

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Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. "Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

Experiments in Public Management Research

Experiments in Public Management Research
Title Experiments in Public Management Research PDF eBook
Author Oliver James
Publisher Cambridge University Press
Pages 549
Release 2017-07-13
Genre Business & Economics
ISBN 1108211267

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Interest in experimental research in public management is on the rise, yet the field still lacks a broad understanding of its role in producing substantive findings and theoretical advances. Written by a team of leading international researchers, this book sets out the advantages of experiments in public management and showcases their rapidly developing contribution to research and practice. The book offers a comprehensive overview of the relationship between experiments and public management theory, and the benefits for examining causal effects. It will appeal to researchers and graduate-level students in public administration, public management, government, politics and policy studies. The key topics addressed are the distinct logic of experimental methods in the laboratory, in the field, and in survey experiments; how leading researchers are using different kinds of experiment to build knowledge about theory and practice across many areas of public management; and the research agendas for experimental work in public management.

Public Value and Public Administration

Public Value and Public Administration
Title Public Value and Public Administration PDF eBook
Author John M. Bryson
Publisher Georgetown University Press
Pages 358
Release 2015-08-28
Genre Political Science
ISBN 1626162638

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Governments and nonprofits exist to create public value. Yet what does that mean in theory and practice? This new volume brings together key experts in the field to offer unique, wide-ranging answers. From the United States, Europe, and Australia, the contributors focus on the creation, meaning, measurement, and assessment of public value in a world where government, nonprofit organizations, business, and citizens all have roles in the public sphere. In so doing, they demonstrate the intimate link between ideas of public value and public values and the ways scholars theorize and measure them. They also add to ongoing debates over what public value might mean, the nature of the most important public values, and how we can practically apply these values. The collection concludes with an extensive research and practice agenda conceived to further the field and mainstream its ideas. Aimed at scholars, students, and stakeholders ranging from business and government to nonprofits and activist groups, Public Value and Public Administration is an essential blueprint for those interested in creating public value to advance the common good.