As the 21st century begins, we are faced with opportunities and challenges of available technology as well as pressured to create strategic and tactical plans for future technology. Worldwide, IT professionals are sharing and trading concepts and ideas for effective IT management, and this co-operation is what leads to solid IT management practices. This volume is a collection of papers that present IT management perspectives from professionals around the world. The papers seek to offer new ideas, refine old ones, and pose interesting scenarios to help the reader develop company-sensitive management strategies.

Challenges of Information Technology Education in the 21st Century strives to address a variety of pertinent questions surrounding the rapidly changing area of IT education, such as: What topics are important for the 21st Century? How does the Internet change the task of teaching? What is the role of the professor in a world of online learning? This exciting book will be an invaluable resource for educators in the field of information technology.

This book represents the compilation of papers presented at the IFIP Working Group 8. 2 conference entitled “Information Technology in the Service Economy: Challenges st and Possibilities for the 21 Century. ” The conference took place at Ryerson University, Toronto, Canada, on August 10 13, 2008. Par ticipation in the conference spanned the continents from Asia to Europe with paper submissions global in focus as well. Conference submissions included complete d research papers and research in progress reports. Papers submitted to the conference went through a double blind review process in which the program co chairs, an associate editor, and reviewers provided assessments and recommendations. The editor ial efforts of the associate editors and reviewers in this process were outstanding. To foster high quality research publications in this field of study, authors of accepted pape rs were then invited to revise and resubmit their work. Through this rigorous review and revision process, 12 completed research papers and 11 research in progress reports were accepted for presentation and publica tion. Paper workshop sessions were also esta blished to provide authors of emergent work an opportunity to receive feedback fromthe IF IP 8. 2 community. Abstracts of these new projects are included in this volume. Four panels were presented at the conference to provide discussion forums for the varied aspect s of IT, service, and globalization. Panel abstracts are also included here.

This wide-ranging, future-oriented book is sure to number among the most important and influential business books of the decade. Drucker writes with penetrating insight about the critical issues facing managers in the 1990s: the world economic order; people at work; new trends in management and the governance of organizations.

The field of information technology continues to impact more organizations worldwide as new technologies and applications are implemented to strengthen everyday business processes. Individuals within these organizations continue to face the challenge of developing and implementing the latest innovative programs that successfully apply information technology applications within various types and sizes of companies and businesses. Emerging Trends and Challenges in Information Technology Management presents the latest issues surrounding the management of information technology in organizations, and explains how these issues are addressed and used for the benefit of practitioners and educators around the world. These proceedings from the 17th Annual Information Resources Management Association (IRMA) International Conference provide knowledge related to the latest trends and challenges dealing with all aspects of information technology applications and management. Topics presented within the proceedings include: distance learning technologies, data warehousing and mining, information quality management, geographic information systems, knowledge management, information technology education, and many more.Emerging Trends and Challenges in Information Technology Management includes the latest research in the area of IT utilization and management, and supports those involved in the research and teaching of information technology aspects worldwide.

First published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.