This student text covers the four units needed for assessment: preparing routine business documents; working with colleagues and customers; preparing for work in business organizations and following routine office procedures.

This student text covers the four units needed for assessment: preparing routine business documents; working with colleagues and customers; preparing for work in business organizations and following routine office procedures.

This student text covers the four units needed for assessment: preparing routine business documents; working with colleagues and customers; preparing for work in business organizations and following routine office procedures.

Covering both core and option units, with an accompanying CD-ROM containing further IT units, this full-colour candidate handbook matches the NVQ Business and Administration standards.

BTEC and Heinemann have joined forces to bring you BTEC's own resources for BTEC Level 3 National Business - by the BTEC team, for BTEC learners - to support you every step of the way to BTEC success.

This student book includes all four mandatory units plus eight popular optional units providing complete coverage for the BTEC Level 3 National Supplementary Award. Assignment activities give practice for all grading criteria for the units covered, with Edexcel's own assessment tips written by BTEC Level 3 National experts.

"The goal of the authors is to share what they have learned as veteran special education administrators to assist those in the job or looking to move into the job. The comprehensiveness and complexities of the position can be and are at times overwhelming. Throughout their careers the authors made mistakes, and this book with its short chapters and conversational tone provides insight into decision-making and relationship-building. Included are tips like face-to-face interactions and classroom visitations are essential in assisting staff, students, and building principals; and topics such as the importance of parents in the process, the significance of confidentiality, due process, program development, and working with advocates. This book is a critical tool in the special education administrator's box, and provides practical and friendly advice for a difficult job"--