This is a standard book for appearing Certificate Examination for Business Correspondents conducted by IIBF. This will be your companion in the way of your Banking life and you will be able to do whatever you want to do. It is a book that contains a lot of MCQs and elaborated key points including fundamentals of Business Correspondent and the related Syllabus. If you do not want to change yourself, if you want to live with your own weaknesses and failures, then there is no value in reading this book. If you think of this book as just writing on paper, you will have no problem, but if you really want to give your life a complete direction, if you want not to be common then read, write & practice and start from this moment on. This is also a textbook on Training centers, parents & guardians.

Money-laundering has acquired a global character that not only threatens security, but also compromises the stability, transparency and efficiency of financial systems. Money-laundering techniques are becoming more sophisticated and complex with each pass

This book discusses the essential role of Business Correspondents (BCs) and Business Facilitators (BFs) in transforming India's rural economy. The book outlines a comprehensive approach towards financial inclusion, targeting unbanked communities and unpenetrated geographies. It emphasizes the importance of the BC/BF model in providing vital banking services to those previously excluded and in areas devoid of bank branches. This book has been developed under the guidance of the Indian Banks' Association (IBA) and the Reserve Bank of India (RBI). It adopts a modular approach, ensuring a coherent and logical flow of content across its four modules, which are as follows: • General Banking • Financial Inclusion and Role of Business Correspondents • Technical Skills • Soft Skills and Behavioural Aspects It is an invaluable resource for practising bankers and institutions seeking a deeper understanding of financial inclusion, the BC/BF model, and the certification aspirants. The Present Publication is the 2024 Edition, revised and updated by Mr K.S. Padamnabhan | Retd. CGM – NABARD. Taxmann exclusively publishes this book for the Indian Institute of Banking and Finance with the following noteworthy features: • [Economic Significance] Emphasizes the role of the BC/BF model in supporting India's rural economy by connecting unbanked populations with banking services • [Objective of BC/BF Model] Explains the purpose of the BC/BF model in reaching excluded individuals and offering banking services in areas without bank branches • [Operational Risks and Skill Requirements] Discusses the operational and reputational risks involved for banks in engaging BCs and the necessary skill sets required for effective performance The detailed contents of this book are as follows: • Module A – General Banking o Structure of Indian Banking and types of banks o Deposit schemes and other banking services o Account opening procedures and KYC mechanisms o Grievance redressal and the Integrated Ombudsman Scheme • Module B – Financial Inclusion and Role of Business Correspondents o Concept and need for financial inclusion o BC and BF model as a vehicle for financial inclusion o Risk and fraud management in the BC/BF context o Government schemes like PMJDY, PMJJBY, PMSBY, and APY • Module C – Technical Skills o Basic technical skills for handling various banking devices and connectivity issues o Overview of digital banking products • Module D – Soft Skills and Behavioural Aspects o Importance of communication and financial counselling o Strategies for dealing with different types of customers

Retail Banking has become a very important component in the business mix of banks. Retail Banking offers multiple comfort factors for banks to do business. Large and divergent customer base across income segments offers huge scope for banks to develop and