This book is about customer relationship management, just not in the typical sense. Let's be honest. The people responsible for maintaining customer relationships in your company don't get along. Sales and service don't share the same goals; they don't coordinate work; they barely communicate. Is it any wonder customers come and go as if they're moving through a revolving door? The authors describe in practical, real world terms how to integrate (literally) a company's sales efforts with its service delivery. When sales and service work together to develop and maintain healthy relationships with customers, the company achieves greater profitability by improving customer acquisition, and building customer loyalty with a purpose: to generate repeat, recurring and referral sales.

Convicted of a crime he didn't commit, eighteen year old Riley Parker is forced to carry out his sentence in prison. He expects a cold, hard life, filled with danger and uncertainty. What he doesn't expect is his cell mate Nathaniel Greyson. Nathan is gorgeous and more than a little frightening, but Riley soon finds himself feeling much more than attraction for this hard man, but you can't fall in love in prison...can you?

In the United States female crime has grown at a faster rate than male crime over the past couple of decades. Despite this, only limited research has been done by criminologists, psychologists and sociologists on this growing problem. This study examines female criminals; who they are, where they come from, what crimes they commit, why they commit criminal and delinquent acts, and how they are incarcerated. Part One discusses the extent and nature of female crime in the United States, and compares it to male crime. Part Two looks at early theories on the topic. Part Three explores the criminality and deviance of women offenders, while Part Four concentrates on the crimes and delinquency of juveniles. The work concludes with a discussion of female offenders in the custody of correctional authorities.

Out of solitary confinement and back in my cell that I share with two other women, something very strange is about to happen...

Imagine: You've just found out you have nine brothers. Identical to you in every way. Except for the gene that made one of them a killer-- Artie Singleton's mother was dead. But among her possessions lay a letter. And inside was a secret that would shatter her son's world: In 1963, a shocking experiment at a famous fertility clinic had cloned ten identical male children from a single donor embryo. Artie Singleton was one of them. Artie, a successful San Francisco entrepreneur, is now searching for his nine brothers. He assumes they will look just like him. But Artie finds some things he didn't expect: a sociopath among the clones determined to kill off the others--and a terrifying truth about their gene pool that could spell Artie's doom, or give him the cunning to stay alive.

The phenomenon of relationships and bonds struck up between prisoners and outsiders - by one of the UK's leading women writers on criminal justice and with a Foreword by one of the UK's leading 'agony aunts'.