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A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms; navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples; recognize the symptoms of common access disruptions; conduct efficient troubleshooting interviews; manage help tickets and design problem reports that capture key information without overburdening the user; create publicly available help pages for problems originating with users’ devices or computers; communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and customize your own troubleshooting workflow chart for common use across departments and staff hierarchies.

World Resources 2000-2001, People and Ecosystems: The Fraying Web of Life focuses on the critical link between ecosystems and people and provides an overview of current global environmental and economic trends using hundreds of indicators in more than 150 countries. Until now there has not been a comprehensive, formalised process to assess human damage to our ecosystems, to establish a baseline for future actions, or to disseminate information that would aid the formulation of better policies world-wide. This book is the first reliable, comprehensive base of evidence for taking stock and taking care of the world's diverse ecosystems. • deals with the critical issues that focus on the link between ecosystems and people • highlights the goods and services that ecosystems provide and illustrates the benefits of a better understanding and better management of the planet's natural wealth • reports on pilot studies by leading scientists and international institutions assessing the state of the world's ecosystems - forests, croplands, grasslands, freshwater systems and coastal areas • increases the understanding of human dependence on nature • raises awareness of environmental threats • provides examples of wise stewardship from all corners of the globe • focuses on four main issues: population and human well-being, food and water security, consumption, energy and wastes, trace emissions since the Kyoto protocol • gives data tables for more than 150 countries It demonstrates the power of information and new digital technologies to transform the way we interact with our environment and is particularly important for environmentalists, scientists, professionals, journalists, policy-makers and students. This special Millennium Edition of the World Resources Institute's biennial report published by Elsevier Science in September 2000 in partnership with the World Resources Institute, the UN Environment Program, the UN Development Programme and the World Bank. NEW FROM APRIL 2001 - http://www.enviromod.subnet.dk/Ecological and Environmental Modeling - An Interactive Internet Course