Casing Organizational Communication Demonstrates Communication Theory via Real-World Examples

The Second Edition of Case Studies in Organizational Communication: Ethical Perspectives and Practices, by Dr. Steve May, integrates ethical theory and practice to help strengthen readers' awareness, judgment, and action in organizations by exploring ethical dilemmas in a diverse range of well-known business cases.

Keyton (communication studies, University of Kansas) and Shockley-Zalabak (communication, University of Colorado-Colorado Springs) collect 40 cases on verbal, nonverbal, written, and electronic communication in different organizational settings. The open-ended cases allow students to develop alternatives for solving the real-life problems presented

Spotlighting the central role of communication in today's varied workplace, this up-to-date collection of new case studies will succeed its highly acclaimed predecessor as a valued reference and teaching text. The studies both highlight creative and positive uses of communication and demonstrate how communication practices can hinder organizational functioning. Topics addressed include new communication technologies; the dynamics of teamwork; cross-cultural communication; sexual harassment; and stress and burnout. - Back cover.

Introduction to Courageous Communication in Organizations - Part I: Moving from Control to Collaboration - Controlling Communication and Case Studies - Collaborative Communication and Case Studies - Tips, Tools, and Resources to Move from Control to Collaboration - Part II: Moving from Top-Down to Upward Communication - Top-Down Communication and Case Studies - Upward Communication and Case Studies - Tips, Tools, and Resources to Move from Top-Down to Upward Communication - Part III: Moving from Secretive to Transparent Communication - Secretive Communication and Case Studies - Transparent Communication and Case Studies - Tips, Tools, and Resources to Move from Secrecy to Transparency - Part IV: Moving from Impersonal to Engaging Communication - Impersonal Communication and Case Studies - Engaging Communication and Case Studies - Tips, Tools, and Resources to Move from Impersonal to Engaging Communication - Conclusion and Implications - Index

This updated edition integrates ethical theory and practice to help strengthen readers′ awareness, judgment, and action in organizations by exploring ethical dilemmas in a diverse range of well-known business cases. This volume explores a range of complex issues in today′s organizations, addresses ethical concerns, and investigates the fundamentals that enable organizations to be simultaneously productive and ethical. Compiled with a variety of important examples of organizational communication ethics of today, case studies include the discussion of ethical dilemmas faced by Walmart, Toyota, Enron, Mitsubishi, BP, Arthur Andersen, Google, college athletics, and the pharmaceutical industry, among others. Through these case studies, students are able to directly assess ethical and unethical decision making in a rich, diverse, and complex manner that moves beyond simple explanations of ethics. This book is an invaluable resource for students and those interested in organizational communication ethics.