The level of stress and conflict in today's world is higher than seen in decades. We all can use tools for managing the emotions this has caused. At the same time, there also appear to be more "high conflict" people who are preoccupied with blaming others and verbally venting or attacking those around them. Yet, these upset emotions and conflicts can often be calmed immediately through the use of a simple EAR Statement(TM), a method developed and refined by Bill Eddy over the past fifteen years and taught to hundreds of thousands of professionals and individuals. Following on the success of his widely-known BIFF Response(R) method and books, this new book by Bill Eddy on EAR Statements will come in handy in all kinds of upset situations: family conflicts, workplace disputes, neighbor controversies, and any other setting. A simple statement communicating empathy, attention and/or respect to an angry, sad, mentally ill or any upset person at any time can work wonders in minutes. Yet it's not as easy as it looks. It takes practice and this book gives over twenty examples of applying this method in families, communities, customer relations, volunteer organizations, public service, politics, business, police encounters, racial conflicts, schools, mental health settings, and others. Empathy, attention and respect are what all people are looking for, especially when upset or in a conflict. This book will give you the details of how to calm upset people with EAR every day.

This little book gives more than 20 examples of BIFF responses--brief, informative, friendly, and firm--for all areas of life, plus additional tips to help readers deal with high-conflict people anywhere. 158 pp.

An easy and practical book for legal professionals or anyone else disputing with someone with a high-conflict personality.

Provides answers for keeping everyday problems in the workplace, family or neighborhood from becoming "high-conflict" disputes.

An examination of language use in the important area of social conflict.

Social conflicts are ubiquitous and inherent in organized social life. This volume examines the origins and regulation of violent identity conflicts. It focuses on the regulation of conflict: the constraining, directing, and repression of violence through institutional rules and understandings. The core question the authors address is how violence is regulated and the social and political consequences of such regulation. The contributors provide a multidisciplinary multi-regional analysis of identity conflicts and their regulation. The chapters focus on the forging and suppression of religious and ethnic identities, problematic national identities, the recreation of identity in post-conflict peace-building efforts, and the forging of collective identities in the process of democratic state building. The instances of violent conflict treated here range across the globe from Central and South America, to Asia, to the Balkans, and to the Islamic world. One of the key findings is that conflicts involving religious, ethnic, or national identity are inherently more violence prone and require distinctive methods of regulation. Identity is a question both of power and of integrity. This means that both material and symbolic needs must be addressed in order to constrain or regulate these conflicts. Accordingly, some chapters draw on a political-economy approach that places primary emphasis on resources, organization, and interests, while others develop a cultural approach focusing on how identities are constructed, grievances defined, blame attributed, and redress articulated. This volume offers new ideas about the regulation of identity conflicts, at both the global and local level, that engage both tradition and modernization. It will be of interest to policymakers, political scientists, human rights activists, historians, and anthropologists.

In divorce and co-parenting, not only do parents need to deal with their own emotions, they may be faced with a daily barrages of hostile calls, texts, social media blasts, and/or emails. How can you regain a sense of control and peace for your own sake and for the kids? For more than a decade, the BIFF method of responding to hostile and misinforming emails, texts and conversations, has grown in use by thousands of people dealing with a person with a high conflict personality. This third book in the BIFF Communication series is especially devoted to parents dealing with issues in and after separation and divorce as they co-parent their children, complete with instructions in the four-step BIFF method and numerous examples for dealing with co-parent situations. When parents use this approach, not only do they feel good about their end of the written or verbal conversation, but it tends to influence the other parent to communicate more productively as well. While it's simple and practical, it's not natural for most of us because we are hooked by the emotional intensity. This book can help you reduce the conflict and regain your sanity by learning what to write and what not to write. Brief, Informative, Friendly and Firm. The BIFF is a communication game changer--it works!