How Great Organizations Engage and Win the Customers Again and Again With today's choices, Customer Service is not enough to even get into the game! Business needs a weapon to take leadership, sales, marketing, and the customer relationship to new levels that blow away the competition. Business Charisma is based cutting edge research that identifies charismatic businesses. It asks the question, "Why? What is it about these organizations that make you, the customer want to be engaged in the relationship . . . again, and again?" Discover the elements that make Disney, Apple Computer, Trader Joe's, Starbucks, Victoria Secret, Starbucks, Dyson, and Harley-Davidson magnetic to customers. Discover what these, and other businesses, do to become magnetic with customers. * Lower marketing costs with customers who want to tell others about your organization. * Improve your Leadership skills. * Watch morale skyrocket as your stakeholders discover your customers having fun. * Add personal skills that will make you more warm, persuasive, a considerable presence, and a charismatic personality. In addition, you will find skills and behaviors that can be used by you and your employees for a more powerful presence, personality warmth, and personal charisma. Business Charisma will help you sell more, increase the value of your business, improve your profitability, make your leadership team more effective and a host of other benefits. Read this book to get your own magical influence. Build a mystique that engages customers with your own "fairy dust" of influence.

What if charisma could be taught? The charisma myth is the idea that charisma is a fundamental, inborn quality—you either have it (Bill Clinton, Steve Jobs, Oprah) or you don’t. But that’s simply not true, as Olivia Fox Cabane reveals. Charismatic behaviors can be learned and perfected by anyone. Drawing on techniques she originally developed for Harvard and MIT, Cabane breaks charisma down into its components. Becoming more charismatic doesn’t mean transforming your fundamental personality. It’s about adopting a series of specific practices that fit in with the personality you already have. The Charisma Myth shows you how to become more influential, more persuasive, and more inspiring.

Everyone, regardless of position or personality, can strengthen their presence. The Power of Presence shows how. When some people speak, everyone listens. When they need commitment to projects, others jump on board. They just seem to have that indescribable “presence”--a subtle magnetic field around them wherever they go that signals authority and authenticity and attracts disciples with ease. Wouldn’t it be incredible if doors opened as effortlessly for you? How amazing would it be if you could command the room like they do? You don’t have to wonder; you can make it happen! Filled with strategies, exercises, and personal stories from years spent coaching leaders, communications expert Kristi Hedges explains how to: Build relationships based on trust Rid yourself of limiting behaviors Embody the values you are trying to convey Explore how others see you and correct misperceptions Communicate in way that inspire The key is to cultivate the communication aptitude, mental attitude, and unique leadership style needed to connect with and motivate others. Everyone recognizes a commanding presence when they see it, and soon they’ll see it in you!

Develop your own personal gravity with concrete skills to stand out, be noticed, and captivate people. If you (1) walk into a room and feel invisible, or (2) want to ensure you make a powerful personal impact - NEWSFLASH you need better advice than "fake it 'til you make it" or "just be yourself." Confidently approach and excel in any social setting. Magnetic Charisma is a book that just might fundamentally change how you interact with others. Never before have you looked behind the curtain of so-called charismatic people and the subtle ways they act and think differently. You get the "how to" along with the "why" and a multitude of illustrative examples. We are always told that our interpersonal skills are the key to what we want in life, and it's true. Let the actionable tips, questions, approaches, and replicable techniques in this book be your guide to growing your sense of personal magnetism and charm. Advice from an internationally-known, professional charisma coach. Patrick King is an internationally bestselling author and teaches charisma and social skills for a living. He's also a late bloomer and former social recluse - he made the transformation, knows exactly what it takes, and can relate to you every step of the way - advice from someone who simply gets it. He has been featured in: GQ Magazine, Tedx, Forbes, Men's Fitness, and the Huffington Post. The highly focused advice will teach you what matters in an interaction, from beginning to end, subtle to obvious, small to big. -How to wield your attention and focus for maximum impact. -How choosing and being a role model help your charisma quotient. -The subconscious body language signals that matter. -How to exude true empathy and warmth. Solve: small talk, interviews, networking events, and strangers. -How to demonstrate your value, confidence, and powerful presence. -How to tailor your communication and speak to individuals. -How to listen and validate effectively. -The top charisma mistakes people unknowingly commit. Charisma can be the difference between: a promotion and being terminated; a significant other and a mere friend; a smile and a dismissive frown. Charisma is the one skill that opens all the doors you want in life, and the benefits are endless. It is the lubricant, step ladder, and crowbar that will give you access to anywhere in the world. Your life will visibly improve in all respects - the benefits are countless and will show anywhere people are involved. -You will feel the power to literally shape the world around you. -You will build connections quickly.

"What is it that makes some sales professionals irresistible, while others can't even get their feet in the door? Successful salespeople have a magnetic attraction that draws prospects in, and makes them want to do business with you. The good news is that the elements of sales magnetism are something anyone can learn...and this book shows you how. Magnetic Selling reveals the simple but powerful truths you need to entice more prospects and close more sales. You'll find out how to immediately create an irresistible attraction -- not only to your products, but also to yourself. You'll learn how to: * Develop and exhibit the qualities that will appeal to people. * Develop a telephone voice people won't hang up on. * Master the principle of ""continuing the conversation."" * Use words and phrases that make people more open to what you're selling. * Exclude the nonessential information people consider irrelevant or boring. This book gives you proven techniques for attracting more potential buyers, improving response rates while prospecting, and intensifying interest when closing the deal to encourage bigger orders. From making memorable sales presentations...to using inexpensive deal sweeteners...to accurately assessing customers' requirements...to overcoming buyer skepticism and price objections...Magnetic Selling provides the key for closing more sales more often -- and achieving unprecedented success."

Listening is harder than it looks- but it's the difference between business success and failure. Nothing causes bad decisions in organizations as often as poor listening. But Bernard Ferrari, adviser to some of the nation's most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help readers become active listeners, able to shape and focus any conversation. Ferrari reveals how to turn a tin ear into a platinum ear. His practical insights include: Good listening is hard work, not a passive activity Good listening means asking questions, challenging all assumptions, and understanding the context of every interaction Good listening results in a new clarity of focus, greater efficiency, and an increased likelihood of making better decisions Good listening can be the difference between a long career and a short one

Actor Rob Lowe's memoir presents a wryly funny and surprisingly moving account of an extraordinary life lived almost entirely in the public eye. A teen idol at fifteen, an international icon and founder of the Brat Pack at twenty, and one of Hollywood's top stars to this day, Rob Lowe chronicles his experiences as a painfully misunderstood child actor in Ohio uprooted to the wild counterculture of mid-seventies Malibu, where he embarked on his unrelenting pursuit of a career in Hollywood. The Outsiders placed Lowe at the birth of the modern youth movement in the entertainment industry. During his time on The West Wing, he witnessed the surreal nexus of show business and politics both on the set and in the actual White House. And in between are deft and humorous stories of the wild excesses that marked the eighties, leading to his quest for family and sobriety. Never mean-spirited or salacious, Lowe delivers unexpected glimpses into his successes, disappointments, relationships, and one-of-a-kind encounters with people who shaped our world over the last twenty-five years. Rob Lowe's New York Times bestselling autobiography, Stories I Only Tell My Friends, shares tales that are as entertaining as they are unforgettable.