Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.

Aid work has always been a hazardous profession. But now, the dangers appear to be increasing. Safety First makes aid workers aware of the risks they may encounter while working in the field and what they can do to minimise them.

Threat management expert Spencer Coursen offers proactive strategies to protect yourself and your loved ones in the event of hostile encounters and emergency situations in The Safety Trap: A Security Expert’s Secrets for Staying Safe in a Dangerous World. Despite what the news and social media would have you believe, we have never lived in a safer time than we are now. Unfortunately, we live under a false sense of security enforced by authorities that only alleviates fears without reducing risk. We have placed our personal safety, and our responsibilities of guarding it, into the hands of people trained only to respond to crises, not actively prevent them. Our blind faith in institutions to protect us has only dulled our natural survival instincts. The truth is that when we feel safest is actually when we are in the most danger. This is the paradox of The Safety Trap. When you don’t expect danger, you simply fail to see the signs that something bad is about to happen. But the signs are always there, and staying safe is about training yourself to see them. In easy-to-implement methods of maintaining vigilance, assessing risk, and taking preventative measures, you’ll discover how to be alert without anxiety and know how to best protect and defend yourself on the job, in school, in public places, at home, and online. With Coursen’s simple formula of Awareness + Preparation = Safety as your guide—as well as real world examples of managing threats—you will learn how to develop the skills and confidence to reclaim your own security and avoid The Safety Trap.

Hospital and Healthcare Security, Fifth Edition, examines the issues inherent to healthcare and hospital security, including licensing, regulatory requirements, litigation, and accreditation standards. Building on the solid foundation laid down in the first four editions, the book looks at the changes that have occurred in healthcare security since the last edition was published in 2001. It consists of 25 chapters and presents examples from Canada, the UK, and the United States. It first provides an overview of the healthcare environment, including categories of healthcare, types of hospitals, the nonhospital side of healthcare, and the different stakeholders. It then describes basic healthcare security risks/vulnerabilities and offers tips on security management planning. The book also discusses security department organization and staffing, management and supervision of the security force, training of security personnel, security force deployment and patrol activities, employee involvement and awareness of security issues, implementation of physical security safeguards, parking control and security, and emergency preparedness. Healthcare security practitioners and hospital administrators will find this book invaluable. - Practical support for healthcare security professionals, including operationally proven policies, and procedures - Specific assistance in preparing plans and materials tailored to healthcare security programs - Summary tables and sample forms bring together key data, facilitating ROI discussions with administrators and other departments - General principles clearly laid out so readers can apply the industry standards most appropriate to their own environment NEW TO THIS EDITION: - Quick-start section for hospital administrators who need an overview of security issues and best practices

The Personal Safety and Security Playbook is designed for anyone who may benefit from shared community safety and security responsibilities. Chapters are organized by areas of concern, from personal risk awareness to protection and security considerations for family, home, travel, and work. The guidelines included help the reader recognize personal safety and security hazards, take proactive prevention steps, and react reasonably to danger with beneficial outcomes. A full chapter of local and national resources for personal security is included at the end of the Personal Safety and Security Playbook. The Personal Safety and Security Playbook is a part of Elsevier's Security Executive Council Risk Management Portfolio, a collection of real world solutions and "how-to" guidelines that equip executives, practitioners, and educators with proven information for successful security and risk management programs. - Chapters are organized by area of concern and cover everything related to personal safety and security, including protection for the family, home, during travel, and at work - Emphasizes that risk awareness, reporting, response, and mitigation are shared community concerns - Includes a full chapter of local and national personal security resources