Libraries provide a needed third place for students to engage with their peers and faculty, both academically and socially. Staff behavior, knowledge, and skills in providing an accessible and inclusive environment are key to helping students with disabilities feel that they belong in the libraries. This makes training in disability and accessibility awareness a necessary component of the overall program for the library. This study assessed a locally-developed, online training program for staff of all levels that was intended to improve staff knowledge and skills in disability etiquette, library services and spaces that support people with disabilities, and the policies that govern this work. The program used the four-part Deines-Jones (1999) model for its content and the core principles of andragogy for its instructional design. Assessment focused on changes in beliefs and knowledge using an adapted standardized scale, and evidence for learning from responses to training program questions, focus group discussions, and survey responses. Further development of the training program was informed by the principles of andragogy. Participants in the training program improved their scores in the knowledge domain but had no change in their beliefs domain. Learning was most evident in spaces where it engaged with previous knowledge and supportive customer service approaches. Participants identified and, in several cases, independently pursued new questions that were prompted by the training program. On the whole, participants found the training to be supportive and engaging, with minor changes to structure and focus recommended for the next iteration.

As libraries of all types strive to serve diverse communities, Universal Design offers principles and approaches that can be used to create welcoming spaces and services. Applying Universal Design to Create Inclusive Libraries: A LITA Guide offers a thorough and engaging introduction to Universal Design and concrete examples of how these principles can be applied at libraries of all sizes, types, and budgets. This guide covers both Universal Design and Universal Design for Learning and includes real examples of how libraries have used these principles to create more welcoming environments and programming. Featuring a mix of examples, case studies, and checklists, this guide is suitable for those who are new to accessibility and inclusion work. Examples discussed cover a range of types of projects for all budgets, from major renovations to in-house signage design projects. Libraries covered include public libraries, academic libraries, school libraries, and more. It will leave readers confident of steps that they can take at their library to improve inclusion at any price point.

This planning guide will enable libraries to create and maintain a truly inclusive environment for all patrons.

With contributions from researchers, educators, and practitioners from across a range of fields, this volume will be an important resource for library professionals in all types of libraries as well as a reference for researchers and educators about the efforts, challenges and opportunities related to the inclusive future of libraries.

In this issue of Library Technology Reports, editor Booth makes the case that that attention to the core principles of consistency, flexibility, and simplicity go hand in hand with libraries’ commitments to open information and accessibility.

Libraries have an ethical, and usually a legal, obligation to make their services accessible to disabled patrons and employees. Making the Library Accessible for All is a single-source guide that librarians can refer to when planning, remediating, or evaluating accessibility. With a unique holistic approach, it emphasizes the perception of people with disabilities as partners in meeting a common goal rather than as a population to be “served.” Topics addressed and updated in this second edition include: Multiple interviews with librarians and other experts in the field about proven accessibility strategies for libraries, personal experiences, and cutting-edge innovations; Innovations in providing assistive digital technology, many of which are free or built into common programs; An overview of changes coming to accessibility guidelines for digital content; Up-to-date information on legislation that may affect some or all libraries; An evaluation of how the COVID pandemic has changed both library services and patron needs

Developing a Library Accessibility Plan: A Practical Guide for Librarians provides library professionals with the knowledge, tools and templates, and practical examples necessary for developing a tailored and comprehensive accessibility plan for their institution. Part One provides foundational knowledge about disability experiences in libraries, including an overview of existing legislation and a breakdown of the disability community in the United States. This part also names and defines the impact of different accessibility barriers within online, physical, and instructional settings for different populations. Part Two outlines the initial stages of a developing a comprehensive plan for resolving accessibility issues. These chapters explore how to conduct an environmental scan of existing challenges, strategies for identifying potential partners in the resolution of these problems, and how to prioritize accessibility initiatives and projects. Part Three provides several practical, real life examples of projects and initiatives drawn from the author's professional experiences. These case studies offer a summary of each accessibility project along the corresponding impact, finished by an analysis of "lessons learned" from the experience. A copy of all tools, templates, and other planning documents are available in the chapter itself. The book will help readers understand how to inventory, prioritize, plan, implement, and assess a comprehensive improvement plan for electronic, physical, and instructional and/or programming-related accessibility issues within their library.