Sales Techniques is an insightful and practical compilation of proven techniques and modern tools, designed to help both neophyte and seasoned sales professionals work with customers and successfully close the deal. From selling solutions instead of products to finding, communicating with, and even closing customers on the Internet, this latest addition to the popular Briefcase Books series will show salespeople how to organize their sales efforts, work successfully with today's more demanding customer base, efficiently and effectively close a sale, consistently follow up after the sale to encourage high-profit repeat business and referrals, and much more.

Jeff Sams finds his investigative skills are to be put to the ultimate test due to his own father being murdered. By coincidence, his commitment to find the one responsible teams him up with a friend working for the CIA who elicits his help in a national security breech against the United States. As the plot thickens, it unfolds into an international involvement as well as a connection to his fathers murder. The similar interest of both friends leads them down a parallel and dangerous path, which for Jeff culminates in a troubling and surprising conclusion.

Drawing on the knowledge of more than two hundred experts, this reference offers advice on cleaning, removing problem spots, saving money, and developing efficient cleaning methods

Combining robust narrative with a wide variety of interesting cases, International Entrepreneurship: Starting, Developing, and Managing a Global Venture focuses on the need for every entrepreneur to at least consider entering the global market in today’s hypercompetitive world. As an ever-growing number of countries become market oriented and developed, the distinction between foreign and domestic markets is becoming less pronounced, and entrepreneurs increasingly need to develop skills to identify opportunities and then manage these opportunities on a global basis. International Entrepreneurship is an ideal resource for students, professors, government officials, and practitioners throughout the world who are interested in this vital, growing area. Key Features Includes chapter-opening international scenarios that feature a global entrepreneur or a global entrepreneurial venture to set the scene for the issues that follow Demonstrates global entrepreneurial issues through real-life cases from countries throughout the world Draws content from a wide variety of disciplines, including anthropology, economics, geography, history, jurisprudence, and language Includes chapter-ending class exercises, discussion questions, and suggestions for additional reading to provide readers with hands-on learning opportunities and avenues for future research Helpful Teaching Ancillaries Instructor Resources are available on a password-protected website at http://www.sagepub.com/hisrichinstr. These resources include chapter outlines, end of chapter discussions, chapter exercises, and teaching notes. International Entrepreneurship is appropriate as a core text for courses such as Global Entrepreneurship or International Entrepreneurship or as a supplement in upper-level undergraduate and MBA courses in Entrepreneurship, New Venture Management, and Entrepreneurship Strategy. In addition, it can be used as an ancillary text in International Business and International Management courses.

An all-new Dresden Files story headlines this urban fantasy short story collection starring the Windy City’s favorite wizard. The world of Harry Dresden, Chicago’s only professional wizard, is rife with intrigue—and creatures of all supernatural stripes. And you’ll make their intimate acquaintance as Harry delves into the dark side of truth, justice, and the American way in this must-have short story collection. From the Wild West to the bleachers at Wrigley Field, humans, zombies, incubi, and even fey royalty appear, ready to blur the line between friend and foe. In the never-before-published “Zoo Day,” Harry treads new ground as a dad, while fan-favorite characters Molly Carpenter, his onetime apprentice, White Council Warden Anastasia Luccio, and even Bigfoot stalk through the pages of more classic tales. With twelve stories in all, Brief Cases offers both longtime fans and first-time readers tantalizing glimpses into Harry’s funny, gritty, and unforgettable realm, whetting their appetites for more to come from the wizard with a heart of gold. The collection includes: • “Curses,” from Naked City, edited by Ellen Datlow • “AAAA Wizardry,” from the Dresden Files RPG • “Even Hand,” from Dark and Stormy Knights, edited by P. N. Elrod • “B is for Bigfoot,” from Under My Hat: Tales from the Cauldron, edited by Jonathan Strahan. Republished in Working for Bigfoot. • “I was a Teenage Bigfoot,” from Blood Lite III: Aftertaste, edited by Kevin J. Anderson. Republished in Working for Bigfoot. • “Bigfoot on Campus,” from Hex Appeal, edited by P. N. Elrod. Republished in Working for Bigfoot. • “Bombshells,” from Dangerous Women, edited by George R. R. Martin and Gardner Dozois • “Jury Duty,” from Unbound, edited by Shawn Speakman • “Cold Case,” from Shadowed Souls, edited by Jim Butcher and Kerrie Hughes • “Day One,” from Unfettered II, edited by Shawn Speakman • “A Fistful of Warlocks,” from Straight Outta Tombstone, edited by David Boop • “Zoo Day,” a brand-new novella, original to this collection