Managing Service in Food and Beverage Operations shows students how food service professionals create and deliver guest-driven service; enhance value, build guest loyalty, and promote repeat business; and continuously improve the process of providing excellent service. Students will learn how every aspect of a food service operations contributes to the guest experience and will explore unique features of a variety of food and beverage operations.

The first large-scale survey of the important self-taught artist_s work in 20 years, presenting approximately sixty of Hawkins_s lively paintings, drawings, and sculpture. Although he has long held a place in the forefront of twentieth-century self-taught artists, the Ohio painter William Lawrence Hawkins has recently received less than his fair share of attention. This monograph will introduce Hawkins_s exuberant paintings to a wider audience at a time when more and more general museums are recognizing the powerful appeal of America_s self-taught artists. While focusing on the artist_s most aesthetically successful, confident, and characteristic works, the book will bring special attention to his use of space, his collage practice, and his work in series, of which his nine Last Suppers is perhaps the most extensive example. Drawn from important public and private collections across the United States, the monograph will include approximately fifty of Hawkins_s most important paintings, both well-known pieces and others rarely seen and it will cover all of Hawkins_s favorite subject matter, including cityscapes, landscapes, exotic places, animals, current events, historic scenes, and religious scenes. It will also include a very rare assembled sculpture and a selection of his large body of drawings.

On January 20, 1942, black oil mill worker Cleo Wright assaulted a white woman in her home and nearly killed the first police officer who tried to arrest him. An angry mob then hauled Wright out of jail and dragged him through the streets of Sikeston, Missouri, before burning him alive. Wright's death was, unfortunately, not unique in American history, but what his death meant in the larger context of life in the United States in the twentieth-century is an important and compelling story. After the lynching, the U.S. Justice Department was forced to become involved in civil rights concerns for the first time, provoking a national reaction to violence on the home front at a time when the country was battling for democracy in Europe. Dominic Capeci unravels the tragic story of Wright's life on several stages, showing how these acts of violence were indicative not only of racial tension but the clash of the traditional and the modern brought about by the war. Capeci draws from a wide range of archival sources and personal interviews with the participants and spectators to draw vivid portraits of Wright, his victims, law-enforcement officials, and members of the lynch mob. He places Wright in the larger context of southern racial violence and shows the significance of his death in local, state, and national history during the most important crisis of the twentieth-century.