Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.

Borders and Belonging explores the role of libraries as both places of belonging as well as instruments of exclusion, xenophobia and assimilation. For over a century, North American libraries have liaised between immigrant communities and mainstream society by providing important sociocultural and educational services. Yet, outreach efforts have largely adhered to "Americanizing" ideals that reinforce ethnocentric and fatalist attitudes particularly toward undocumented and/or underprivileged migrants, refugees and asylees. As immigration continues to dominate public consciousness and political debates, the library profession must interrogate presumptions of immigrant incompetence or inferiority; professional awe whereby librarians are uncritically positioned as rescue workers; along with inattention to the contributions of immigrants within the profession as well as U.S. and Canadian societies. Through reflective essays, original research, and critical analyses presented by a range of specialists and thought leaders, Borders and Belonging challenges readers to dismantle problematic paradigms.

Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.

In a modernist interpretation of migration controls, nation states play a major role. This book challenges this interpretation by showing that comprehensive migration checks and permanent border controls appeared much earlier, in early modern dynastic states and empires, and predated nation states by centuries. The 11 contributions in this volume explore the role of early modern and modern dynastic kingdoms and empires in Europe, the Middle East and Eurasia and the evolution of border controls from the 16th to the 20th century. They analyse how these states interacted with other polities, such as emerging nations states in Europe, North America and Australia, and what this means for a broader reconceptualization of mobility in Europe and beyond in the longue durée. Contributors are: Tobias Brinkmann, Vincent Denis, Sinan Dinçer, Josef Ehmer, Irial A. Glynn, Sabine Jesner, Olga Katsiardi-Hering, Leo Lucassen, Ikaros Mantouvalos, Leslie Page Moch, Jovan Pešalj, Lewis H. Siegelbaum, Annemarie Steidl, and Megan Williams.

Considers (71) H.R. 11204.

The research of pandemics, epidemics, and pathogens like COVID-19 reaches far beyond the scope of biomedicine. It is not only an objective for the health, political and social sciences, but epidemics and pandemics are a matter of geography: foci and vectors of communicable diseases continue to test the efficacy of medical control at state borders. This volume illuminates these issues from various disciplinary viewpoints. It starts by exploring historical models of quarantine, spatial isolation and detention as precautionary means against the dissemination of disease and contagion by border crossers, migrants and refugees. Besides the patterns of prejudice with which these groups are confronted, the book also deals with various kinds of fear of contamination from outside of the nation state. The contributors address the implementation of medical techniques at state borders in the twentieth and early twenty-first centuries, as well as the presently practiced measures of medical and biometric screening of migrants and refugees. Uniquely, this volume shows that the current border security regimes of Western states exhibit a high share of medicalised techniques of power, which originate both in European modernity and in the medical and biological disciplines developed during the last quarter of the millennium. Drawing on the collective expertise of a network of international researchers, this interdisciplinary volume is essential reading for those wishing to understand the medicalisation of borders across the globe, from the early eighteenth century up to the present day.

It is widely believed that globalization has proceeded to the point where international economic linkages are as strong as those within nations. Struck by research suggesting that this perception is dramatically mistaken, John Helliwell spent three years assessing the evidence. The results are reported in this book, the latest in Brookings' Integrating National Economies series. It provides the most systematic measurements yet available of the relative importance of global and national economic ties. The original finding, based on a gravity model of trade flows, was that 1988 trade linkages between Canadian provinces were twenty times as dense as those between Canadian provinces and U.S. states of similar size and distance. A much longer and more detailed body of data is used to expand and explain these findings. Data for trade within and among OECD and some developing countries are used to show that the Canadian-U.S. results are applicable to other countries. Helliwell then surveys and extends the evidence relating to price linkages, capital mobility, migration, and knowledge spillovers, finding in all cases very large border effects. The evidence offers a challenge to economists, policymakers, and citizens to explain why national economies have so much staying power, and to consider whether this is a good or bad thing. Helliwell argues that since large and small industrial economies have similar levels of income, there are likely to be diminishing returns from increases in globalization beyond levels sufficient to permit the ready exploitation of comparative advantages in trade, and relatively easy access to knowledge developed elsewhere.