Speak and Write Like a Polished Professional “Dianna Booher nails it! The Memory Tips alone are worth the price of the book. This one’s a gem.” —John Baldoni, author of Great Communication Secrets of Great Leaders and How Great Leaders Get Great Results “Dianna Booher pulls off a deft and most impressive feat: In writing about tight, top-flight grammar, she shows those very same skills in abundance.” —Louis R. Carlozo, features staff writer, Chicago Tribune "This book seems to be most useful as a desk reference for individuals, but it will also be of interest to public libraries with collections that support career development." --Library Journal Does your client owe the principal or principle? Is your company moving forwards or forward? Do you have over ten years' experience, or more than ten years' experience? Proper use of the written and spoken word determines whether or not you move ahead in your career. In Booher's Rules of Business Grammar, business communication guru Dianna Booher identifies the top 101 mistakes made in emails, presentations, and conversations every day. She briefly examines each one and explains what you need to know in order to avoid future mistakes. In addition, Booher includes effective “memory tricks” to reinforce comprehension and retention. In no time, you will learn how to: Recognize and rectify embarrassing grammatical mistakes Improve the clarity of what you say and write Solidify your understanding through the use of “memory tricks” Master the language-so you can focus on your business! Whether you decide to skim it and correct a mistake a minute or read the whole book in a couple of hours, use Booher's Rules of Business Grammar to set yourself apart as an expert communicator.

All successful salespeople have to deal with difficult buyers from time to time. It's part of doing business––handling the dreaded difficult buyer or blocker. To understand what makes these difficult personalities tick and to transform them from foe to friend is essential if you want to earn a lucrative piece of the business they control. You’ll learn tips and tactics to deal with these difficult customers: · The Staller · The Helpless · The Whiner · The Know-it-all · The Tyrant · The Incompetent · The Recluse · The Hostile hostage · The Powerless Potentate · and a number of types you've encountered along the way. Don't let one negative gatekeeper stand in your way of serving the rest of your customers! Selling to big companies may be your norm—but it doesn’t have to mean a time-consuming, frustrating experience. Consider the basics of how to deal with customers, and then identify the necessary tweaks to upgrade those selling skills Dealing with difficult customers is just another “must-know” skill every top salesperson must master in the era of information overload and a plethora of buying choices. As an award-winning salesperson, you’ll never stop just knowing how to deal with customers. Why? Because bosses assign the tough accounts to their best performers. Author Dianna Booher has done it again with her in-depth insights on human behavior and buying psychology. She gives you a clear roadmap into the difficult buyer's mind so you can navigate your way to a more successful sales result. She’s an internationally recognized executive communication and sales expert and author of 49 books, published in 62 foreign-language editions.

"Personal presence is difficult to define but easy to recognize. People with presence carry themselves in a way that turns heads. When they talk, people listen. When they ask, people answer. When they lead, people follow. Personal presence can help you get a date, a mate, a job, or a sale. It can help you lead a meeting, a movement, or an organization. Presence is not something you’re born with—anyone can learn these skills, habits, and traits. Award-winning speaker and consultant Dianna Booher shows how to master dozens of small and significant things that work together to convey presence. She details how body language, manners, and even your surroundings enhance credibility and build rapport. You’ll learn to use voice and language to demonstrate competence, deliver clear and memorable messages, and master emotions. You’ll learn to think strategically, organize ideas coherently, and convey to others genuine interest, integrity, respect, and reliability. Take her self-assessment to measure your progress. With Dianna Booher’s expert, entertaining advice, you can have the same kind of influence as the most successful CEOs, celebrities, and civic leaders. "

Do you need to sell a new idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words after reading Communicate With Confidence! In this book, you’ll find 1,254 tips to improve your interpersonal and communication skills! You’ll learn how to: · Establish credibility and show concern · Master the art of small talk to connect with colleagues, customers, and friends · Transition from criticizing to coaching your employees and coworkers · Listen so you really hear what others say to you—their meaning, not just their words · Negotiate so that everybody feels like a winner · Give clear instructions · Give and receive usable feedback · Ask appropriate questions and answer questions appropriately to gain cooperation · Present ideas persuasively · Communicate clearly and productively across gender and cultural lin · Say “no” to opportunities and activities while leaving the relationship intact · Read body language accurately so that you don’t miss subtle messages · Speak up in meetings to get credit for your ideas and other contributions · Lead effective meetings so that your group achieves results rather than wastes time · Give advice that people really appreciate and use. · Solicit specific advice that’s usable without listening to people ramble off target. · Settle ongoing conflicts that reduce your overall stress This broad-ranging communication skills book will provide very specific tips, tactics, and examples to improve communication skills for the novice or seasoned communicator. Whether you’re hoping to improve communication skills at work or in your personal relationships, you’ll find techniques that truly work in your day-to-day activities and interactions. Masterful interpersonal communication skills make the huge difference in successful large organizations as well as in entrepreneurial ventures. Author, speaker, and coach Dianna Booher shares the same in-depth insights that she offers to her Fortune 500 clients during keynotes and workshops on communication. As founder and CEO of Booher Research, she’s an internationally recognized leadership communication and executive presence expert. As the author of 49 books, she has published with Penguin Random House/Perigee, HarperCollins, Warner, McGraw-Hill, and Thomas Nelson.

Have you ever been to a dinner party where someone drones on and on about every subject possible to show off his or her in-depth knowledge? Or have you heard someone using complex jargon to try to build rapport as an insider? How about the person who shows a lack of sensitivity about appropriate topics on significant occasions? Or maybe you’ve been that person! You find yourself struggling for what to say when standing with a group of colleagues. Or you bring up a topic or make a statement, and see blank stares that communicate “Who cares?” Do you ever walk away from an important interaction with a boss or a potential client, feeling as though you came across as flat as pita bread? In this book, executive communications expert Dianna Booher gives you straight talk about how to be the conversationalist that engages rather than enrages family, friends, and coworkers. You’ll learn how to discuss what matters to people personally—and even crucial conversations of critical importance at work. As a result of these conversation skills, you’ll be able to: · Reframe sensitive issues to present your key point or message in a positive and often persuasive way. · Select the best words to deliver bad news or negative feedback without breaking the relationship or destroying morale. · Participate in strategic conversations with your peers, boss, and customers so that they see you in a positive light. · Perfect the fine art of small talk to connect with others and build stronger relationships among friends, coworkers, and customers. More specifically, in this conversation skills and small talk book, you’ll pick up concrete tactics and tips like these: · Share Air Time · Identify Topics of Interest for Varied Groups and Individuals · Ask Provocative Questions to Engage in a Meaningful and Memorable Way · Prepare Talking Points · Learn to Bridge · Frame to Action · Choose Not to Lose with Your Words · Don’t Let Diction and Dialect Detract from Your Credibility · Check Word Usage and Pronunciations · Tackle Taboo Topics with Caution So if your goal is to improve conversation skills, master these techniques before your next industry conference, cocktail party, job interview, or family get-together. Author and speaker Dianna Booher shares the same in-depth insights on business and personal communication that she offers to her Fortune 500 clients during keynotes and workshops. As founder and CEO of Booher Research, she’s an internationally recognized leadership communication and executive presence expert. She’s the author of 49 books, published in 62 foreign-language editions (Penguin Random House/Perigee, HarperCollins, Warner, McGraw-Hill, and Thomas Nelson).

Draw Them In, Don't Drive Them Away! People often get promoted to leadership positions without knowing how to communicate an inspiring strategic vision to the people who report to them. So they focus on what they know: tactics, not strategy. As a result, they become stuck in micromanagement mode. Dianna Booher wants to prevent micromanagement before it happens by providing you with the right leadership communication skills. Grounded in extensive research, this book offers practical guidelines to help professionals think, coach, converse, speak, write, meet, and negotiate strategically to deliver results. In thirty-six brief chapters, Booher shows you how to communicate effectively to audiences up and down the organization so you can fulfill your most essential responsibilities as a leader.

The Definitive Resource for the Talent Development Profession The TDBoK™ Guide: Talent Development Body of Knowledge, second edition, is a comprehensive collection of TD concepts, definitions, methodologies, and examples that lays the foundation and guiding principles for those who develop talent in the workplace. Created by the Association for Talent Development (ATD), this reference sets the gold standard for the learning and talent development profession. The first iteration of the TDBok was made available in 2020 through an ATD subscription product. ATD is delighted to present this updated and revised edition in book format. Grounded in and offering a deep dive of ATD’s Talent Development Capability Model, the TDBoK Guide goes beyond the core foundational aspects of training and development and supports the approach that—to be most effective—TD professionals need to develop personal and professional capabilities to impact organizational capability. Covering the TD field’s 23 key disciplines (or capability areas), the TDBoK Guide is divided into three sections that align with the Capability Model’s three domains-personal, professional, and organizational. This second edition—developed by ATD in partnership with industry expert Elaine Biech—includes comprehensive updates based on feedback from the field, more than 100 subject matter expert contributors, and curated perspectives from thousands of publications. For those preparing to obtain certifications offered by ATD—ATD CI’s certification programs, the Associate Professional in Talent Development (APTD), or the Certified Professional in Talent Development (CPTD)—the TDBoK Guide also serves as a helpful resource for exam preparation. ATD’s TDBoK Guide is the differentiator for the field—a resource that every TD professional needs to grow in their careers, today and in the future.