Overview Learn how to read others’ thoughts by their gestures and become a professional body language coach. Content - Non-verbal Gestures - Facial Expressions - The Eyes - Lip Reading - Reading the Signs - Getting the Most Out of Body Language - Becoming who you want to be - Analyzing Handshakes - Clothing - And much more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.

Overview Use NLP to realise your goals and aspirations at work and acquire exceptional negotiation skills. Content - Building working relationships that work - Leading people to perform - Achieving business excellence - 10 Business benefits of NLP - And more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.

Overview The ultimate management course. Do not only become a manager, become a leader! Content - What managers do - Hiring and retaining the very best people - Motivating employees - Coaching and development - Setting goals - Working with teams - Including interviews - Case studies - Worksheets - Cutting-edge techniques etc. Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.

Overview If you want to learn how to help clients in achieving a specific personal or professional goal by providing training and guidance, then this course if for you. In this diploma course you will learn several kinds of coaching approaches, such as “The Psychodynamic Approach”, “The Cognitive behavioural Approach”, “The NLP Approach” as well as others to become a professional coach. The study material has been written by leading international authors, each chapter of the book makes explicit links between theory and practice, with questions and case studies facilitating further reflection on the topic. Content There are three parts you have to deal with: - Part 1 explores the theoretical traditions underpinning coaching, such as cognitive-behavioural, gestalt and existential. - Part 2 covers applied contexts, formats or types of coaching, such as developmental, life, executive, peer, team and career coaching. - Part 3 focuses on professional issues that impact on the coach, such as ethics, supervision, continuing professional development, standards and mental health issues. Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.

Overview Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find. Content - Creating the customer-centric organization - Take it from the top: Service management - Keeping your customers: Simple actions, significant payoffs - Road blocks: When the going gets through - Working in a wired world: Customer service on the web - Don’ts of customer service - Tips for constructive conflict with co-workers - Ways to get better service as a customer Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.

Overview Real-world tips to get better deals and more money. Content - Preparing to negotiate - Knowing what you want and preparing to get it - Setting goals - Asking the right questions - Listening to body language - Closing the deal and feeling good about it - International negotiating - Complex negotiations - And much more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.

Overview This course deals with everything you need to know to become a successful IT Consultant. Content - Business Process Management - Human Resource Management - IT Manager's Handbook - Principles of Marketing - The Leadership - Information Systems and Information Technology - IT Project Management Duration 12 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.