Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessly drive the market by evolving the offer in the face of market developments and opportunities. Because they meet customer needs better than the competition, again and again, they are able to generate sustainable, profitable, market-leading organic growth. The problem the book addresses is how to achieve this. The authors identify five key steps using their framework for success: Offer a clear, relevant customer promise Build customer trust by reliably delivering that promise Continuously improve the promise, while still reliably delivering it Drive the market by innovating beyond the familiar Support all this with an open organization that promotes frank discussion based on clear facts and market feedback. Above all the book runs counter to the fashionable claim that the starting-point for business success should be to find a 'blue-sky', 'out-of-the-box' breakthrough innovation. Barwise and Meehan use many compelling cases to illustrate how managers can find ways within their existing network and organization to achieve long term growth.

From the author of the international best seller House of Leaves and National Book Award–nominated Only Revolutions comes a monumental new novel as dazzling as it is riveting. The Familiar (Volume 1) ranges from Mexico to Southeast Asia, from Venice, Italy, to Venice, California, with nine lives hanging in the balance, each called upon to make a terrifying choice. They include a therapist-in-training grappling with daughters as demanding as her patients; an ambitious East L.A. gang member contracted for violence; two scientists in Marfa, Texas, on the run from an organization powerful beyond imagining; plus a recovering addict in Singapore summoned at midnight by a desperate billionaire; and a programmer near Silicon Beach whose game engine might unleash consequences far exceeding the entertainment he intends. At the very heart, though, is a twelve-year-old girl named Xanther who one rainy day in May sets out with her father to get a dog, only to end up trying to save a creature as fragile as it is dangerous . . . which will change not only her life and the lives of those she has yet to encounter, but this world, too—or at least the world we think we know and the future we take for granted. (With full-color illustrations throughout.) Like the print edition, this eBook contains a complex image-based layout. It is most readable on e-reading devices with larger screen sizes.

The Pulitzer Prize–winning author of The Color Purple weaves a “glorious and iridescent” tapestry of interrelated lives in this New York Times bestseller (Library Journal). Includes a new letter written by the author In The Temple of My Familiar, Celie and Shug from The Color Purple subtly shadow the lives of dozens of characters, all dealing in some way with the legacy of the African experience in America. From recent African immigrants, to a woman who grew up in the mixed-race rainforest communities of South America, to Celie’s own granddaughter living in modern-day San Francisco, all must come to understand the brutal stories of their ancestors to come to terms with their own troubled lives. As Walker follows these astonishing characters, she weaves a new mythology from old fables and history, a profoundly spiritual explanation for centuries of shared African American experience. This ebook features an illustrated biography of Alice Walker including rare photos from the author’s personal collection. The Temple of My Familiar is the 2nd book in the Color Purple Collection, which also includes The Color Purple and Possessing the Secret of Joy.

Examining Tony Conrad's collaborative interactions as a guiding thread by which to investigate the contiguous networks and discursive interconnections in 1960s art. Tony Conrad has significantly influenced cultural developments from minimalism to underground film, "concept art," postmodern appropriation, and the most sophisticated rock and roll. Creator of the "structural" film, The Flicker, collaborator on Jack Smith's Flaming Creatures and Normal Love, follower of Henry Flynt's radical anti-art, member of the Theatre of Eternal Music and the first incarnation of The Velvet Underground, and early associate of Mike Kelley, Tony Oursler, and Cindy Sherman, Conrad has eluded canonic histories. Yet Beyond the Dream Syndicate does not claim Conrad as a major but under-recognized figure. Neither monograph nor social history, the book takes Conrad's collaborative interactions as a guiding thread by which to investigate the contiguous networks and discursive interconnections in 1960s art. Such an approach simultaneously illuminates and estranges current understandings of the period, redrawing the map across medium and stylistic boundaries to reveal a constitutive hybridization at the base of the decade's artistic development. This exploration of Conrad and his milieu goes beyond the presentation of a relatively overlooked oeuvre to chart multiple, contestatory regimes of power simultaneously in play during the pivotal moment of the 1960s. From the sovereign authority invoked by Young's music, to the "paranoiac" politics of Flynt, to the immanent control modeled by Conrad's films, each avant-garde project examined reveals an investment within a particular structure of power and resistance, providing a glimpse into the diversity of the artistic and political stakes that continue to define our time.

The Season One finale of this riveting multisensory masterpiece from the visionary author of House of Leaves. The Familiar Volume 1 Wherein the cat is found . . . The Familiar Volume 2 Wherein the cat is hungry . . . The Familiar Volume 3 Wherein the cat is blind . . . The Familiar Volume 4 Wherein the cat is toothless . . . The Familiar Volume 5 Wherein the cat is named . . . The astonishing series about a young girl who befriends a cat hunting humanity continues with Volume 5, and the Season One finale, in which the consequences of how we encounter one another come into poignant and terrifying relief—especially on one September night, when an unexpected phone call demanding the return of the little white cat challenges everything the Ibrahims hold dear. They are not alone. Jingjing must contend with a rival he could never have anticipated, while Xanther must relinquish all she thought she knew as a far greater responsibility is set before her. Light wavers and pomegranates reveal their price as the effects of a great transition start to reverberate around everyone, Shnorhk’s efforts to resume playing music cannot escape history’s ghosts. Cas, in upstate New York, comes face-to-face with her lifelong nemesis in a candlelit rendezvous that presages the international crisis soon to come. As more lines tangle, Özgür and Luther brawl with a future that may have chosen them long ago, and Isandòrno crosses a line that will force him over the border into a country he has until now steadfastly refused. All the while, a terrible power roaming the world continues to grow . . .

One of Publishers Weekly's Best Books of 2020 (Mystery/Thriller) "From its gripping beginning to its sobering finale, Amy Engel's The Familiar Dark never fails to enthrall with surprising twists."–Associated Press A spellbinding story of a mother with nothing left to lose who sets out on an all-consuming quest for justice after her daughter is murdered on the town playground. Sometimes the answers are worse than the questions. Sometimes it's better not to know. Set in the poorest part of the Missouri Ozarks, in a small town with big secrets, The Familiar Dark opens with a murder. Eve Taggert, desperate with grief over losing her daughter, takes it upon herself to find out the truth about what happened. Eve is no stranger to the dark side of life, having been raised by a hard-edged mother whose lessons Eve tried not to pass on to her own daughter. But Eve may need her mother's cruel brand of strength if she's going to face the reality about her daughter's death and about her own true nature. Her quest for justice takes her from the seedy underbelly of town to the quiet woods and, most frighteningly, back to her mother's trailer for a final lesson. The Familiar Dark is a story about the bonds of family—women doing the best they can for their daughters in dire circumstances—as well as a story about how even the darkest and most terrifying of places can provide the comfort of home.

The story of the American Revolution in rural Pennsylvania.