The Heart of Hospitality
Title | The Heart of Hospitality PDF eBook |
Author | Micah Solomon |
Publisher | SelectBooks, Inc. |
Pages | 191 |
Release | 2016-10-11 |
Genre | Business & Economics |
ISBN | 159079379X |
Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Best of Hospitality
Title | Best of Hospitality PDF eBook |
Author | Cindy Allen |
Publisher | |
Pages | 0 |
Release | 2012 |
Genre | Bars (Drinking establishments) |
ISBN | 9780983326311 |
Interior Design's The Best Design in Hospitality is a compilation of the best work done in the hospitality market today, featuring 50-70 projects from more than 30 design firms. There will be a diversity of projects from resorts to boutique hotels from nightclubs to cafes designed by both industry stalwarts and start-ups.
The Art of Hospitality Companion Book Revised Edition
Title | The Art of Hospitality Companion Book Revised Edition PDF eBook |
Author | Debi Nixon |
Publisher | Abingdon Press |
Pages | 62 |
Release | 2024-08-06 |
Genre | Religion |
ISBN | 1791033229 |
Create a culture of radical hospitality that surprises and delights guests beyond their expectations. The Art of Hospitality guides you and your church to creating a ministry of radical hospitality. While the main book is intended for pastors and church leaders, this Companion Book is designed for the whole congregation, to equip and inspire everyone to embrace a ministry of welcome. Engaging worship and intentional follow-up processes are important, but what compels guests to return to our churches is the warmth of our welcome and hospitality that goes beyond their expectations. In The Art of Hospitality, Yvonne Gentile and Debi Nixon guide you and your church creating radical hospitality that infiltrates the heart and culture of the entire congregation. Choose The Art of Hospitality main book for pastors and other leaders in the church. Choose the Companion Book for everyone else in the congregation.
Hospitality Branding
Title | Hospitality Branding PDF eBook |
Author | Chekitan S. Dev |
Publisher | Cornell University Press |
Pages | 191 |
Release | 2012-11-01 |
Genre | Business & Economics |
ISBN | 0801465265 |
In recent years the brand has moved squarely into the spotlight as the key to success in the hospitality industry. Business strategy once began with marketing and incorporated branding as one of its elements; today the brand drives marketing within the larger hospitality enterprise. Not only has it become the chief means of attracting customers, it has, more broadly, become the chief organizing principle for most hospitality organizations. The never-ending quest for market share follows trend after trend, from offering ever more elaborate and sophisticated amenities to the use of social media as a marketing tool—all driven by the preeminence of the brand. Chekitan S. Dev’s award-winning research has appeared in leading journals including Cornell Hospitality Quarterly, Journal of Marketing, and Harvard Business Review. He is the recipient of several major hospitality research and teaching awards. A former corporate executive with Oberoi Hotels & Resorts, he has served corporate, government, education, advisory, and private equity clients in more than forty countries as consultant, seminar leader, keynote speaker and expert witness. Hospitality Branding brings together the most important insights from the author’s many years of research and experience, all in a single, affordably priced volume (available in both print and eBook formats). Skillfully blending the knowledge of recent history, the wisdom of cutting-edge research, and promise of future trends, this book offers hospitality organizations the advice they need to survive and thrive in today’s competitive global business environment.
Human Resource Management in the Hospitality Industry
Title | Human Resource Management in the Hospitality Industry PDF eBook |
Author | Michael John Boella |
Publisher | Routledge |
Pages | 354 |
Release | 2013 |
Genre | Business & Economics |
ISBN | 0415632536 |
This text now includes updates to all statistics, information on job design and empowerment, updated coverage of trade unionism and a new chapter on business ethics. It matches new NVQ requirements and incorporates new material relevant to courses and learning needs.
Best Practices in Hospitality and Tourism Marketing and Management
Title | Best Practices in Hospitality and Tourism Marketing and Management PDF eBook |
Author | Ana María Campón-Cerro |
Publisher | Springer |
Pages | 369 |
Release | 2018-07-30 |
Genre | Social Science |
ISBN | 3319916920 |
This volume analyses the positive effects that tourism generates on resident’s quality of life, and how this influences tourists’ quality of life as they enjoy an enriching experience in the destination they visit. It provides significant theoretical and empirical contributions, as well as, case studies related to quality of life in hospitality and tourism marketing and management. This volume is the result of the effort that many researchers from all over the world have done to spread some new light on this outstanding research line and add knowledge on the relationship between tourism and quality of life of both residents and tourists. This last is highlighted as a fundamental factor to take into account for the development of new tourism practices. This volume is a true reference for researchers, students and professionals working in tourism marketing and management.
Best Impressions in Hospitality
Title | Best Impressions in Hospitality PDF eBook |
Author | Angie Michael |
Publisher | Cengage Learning |
Pages | 0 |
Release | 2000 |
Genre | Hotels |
ISBN | 9780766815841 |
Presents a comprehensive guide to a career in the hospitality industry and provides information on appearance, grooming, body language, customer relations, and business etiquette in order to develop the skills necessary to succeed.