The last two decades have seen the rise of the service economy, where image and customer perceptions are crucially important in building a successful business. Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough. He explores with original examples and firsthand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary service in the reader's own organization.

Batteries not Included is full of ideas and strategies to make your career more successful. The little things you do make a big difference when it comes to networking. Attitude, Brand and Creativity are just the start. Whether you are a novice or experienced networker, this book will cause you to reflect about how you interact with clients, prospects and other people in your business community. In this book you will learn: *Building a network requires focus and determination. *Creativity counts. *Following up with people is so important that it warrants scheduling on your daily calendar.

Chip, an android created by the high school science teacher, enrolls in junior high school, where his attempt to clear himself of charges of stealing lead to humorous adventures.

In this newly revised and expanded 2nd edition of Picture-Perfect Science Lessons, classroom veterans Karen Ansberry and Emily Morgan, who also coach teachers through nationwide workshops, offer time-crunched elementary educators comprehensive background notes to each chapter, new reading strategies, and show how to combine science and reading in a natural way with classroom-tested lessons in physical science, life science, and Earth and space science.

Lithium secondary batteries have been key to mobile electronics since 1990. Large-format batteries typically for electric vehicles and energy storage systems are attracting much attention due to current energy and environmental issues. Lithium batteries are expected to play a central role in boosting green technologies. Therefore, a large number of scientists and engineers are carrying out research and development on lithium secondary batteries. The book is written in a straightforward fashion suitable for undergraduate and graduate students, as well as scientists, and engineers starting out in the field. The chapters in this book have been thoroughly edited by a collective of experts to achieve a cohesive book with a consistent style, level, and philosophy. They cover a wide range of topics, including principles and technologies of key materials such as the cathode, anode, electrolyte, and separator. Battery technologies such as design, manufacturing processes, and evaluation methods as well as applications are addressed. In addition, analytical methods for determining electrochemical and other properties of batteries are also included. Hence, this book is a must-have for everyone interested in obtaining all the basic information on lithium secondary batteries.