"To provide the ultimate in customer service, every member of the service team needs to turn customer interactions into "peak experiences." Filled with effective techniques that borrow from principles of psychology, Great Customer Connections presents a unique step-by-step program that lets you: connect with customer's individual personalities; use the "secret phrases" that make customers feel great; tell them anything without upsetting them; stop having to say "no" - permanently; and defuse any crisis and take command of each interaction - even with your most difficult and unclear customers."--BOOK JACKET.

Reading Connections: Strategies for Teaching Students with Visual Impairments offers an in-depth and user-friendly guide for understanding reading instruction for teachers and professionals seeking to improve the reading skills of their students who are visually impaired. The book addresses in detail the essential components of reading--phonemic awareness, phonics, reading fluency, vocabulary, and reading comprehension--as well as other key reading components and subskills. While this book addresses the needs of students who read print, braille, or both, much of the book is also consistent with strategies for teaching reading to students who have, or are at risk for, developing reading disabilities. Teachers of students with visual impairments, as well as family members and other professionals who work with children who are blind or visually impaired, will find within this book a repertoire of strategies and activities for creating a balanced, comprehensive plan of reading instruction for each student and for teaching the essential reading skills necessary for students' success.

Connections and Symbols provides the first systematic analysis of the explosive new field of Connectionism that is challenging the basic tenets of cognitive science. Does intelligence result from the manipulation of structured symbolic expressions? Or is it the result of the activation of large networks of densely interconnected simple units? Connections and Symbols provides the first systematic analysis of the explosive new field of Connectionism that is challenging the basic tenets of cognitive science. These lively discussions by Jerry A. Fodor, Zenon W. Pylyshyn, Steven Pinker, Alan Prince, Joel Lechter, and Thomas G. Bever raise issues that lie at the core of our understanding of how the mind works: Does connectionism offer it truly new scientific model or does it merely cloak the old notion of associationism as a central doctrine of learning and mental functioning? Which of the new empirical generalizations are sound and which are false? And which of the many ideas such as massively parallel processing, distributed representation, constraint satisfaction, and subsymbolic or microfeatural analyses belong together, and which are logically independent? Now that connectionism has arrived with full-blown models of psychological processes as diverse as Pavlovian conditioning, visual recognition, and language acquisition, the debate is on. Common themes emerge from all the contributors to Connections and Symbols: criticism of connectionist models applied to language or the parts of cognition employing language like operations; and a focus on what it is about human cognition that supports the traditional physical symbol system hypothesis. While criticizing many aspects of connectionist models, the authors also identify aspects of cognition that could he explained by the connectionist models. Connections and Symbols is included in the Cognition Special Issue series, edited by Jacques Mehler.

Examining the work of Plato, Descartes, Hume and Wittgenstein, this introduction to the central topics of Western philosophical thought explores debates about empiricism, the mind/body problem, the nature of matter, and the status of language, consciousness and scientific explanation.

This incredible resource is a guide to facilitating powerful activities to create more connected and more engaged teams.

General chemistry textbooks are usually lengthy and present chemistry to the student as an unconnected list of facts. In inorganic chemistry, emphasis should be placed on the connections between valence shell electron configuration and the physical and chemical properties of the element. Basic Principles of Inorganic Chemistry: Making the Connections is a short, concise book that emphasises these connections, in particular the chemistry of the Main Group compounds. With reference to chemical properties, Lewis Structures, stoichiometry and spider diagrams, students will be able to predict or calculate the chemistry of simple polyatomic compounds from the valence shell configuration and will no longer be required to memorise vast amounts of factual chemistry. This book is ideal for students taking chemistry as a subsidiary subject as well as honours degree students.