Vols. for -1980 include Annual directory issue.

1- Introduction. 2- A Point of Embarkation: "What's Past Is Prologue". 3- Cooperative Relationships: "We Band of Brothers". 4- Reciprocal Agreements: "He That Runs May Read". 5- Interlending: "Friends Share All Things". 6- Commercial Document Suppliers: " For All We Take We Must Pay, But the Price Is Cruel High". 7- Approaches to Documents Delivery: Deliberate Speed, Majestic Instancy". 8- Making Decisions for Access: "A Mighty Maze! But Not without a Plan". 9- Shaping Our Future: "Such Stuff As Dreams Are Made On". Appendix. Bibliography. Index.

CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.