They're not doing what they should be doing - Explore fase fixes? - Are the consequences right-side up? - Are there other causes? - Which solutions are best? - Quick-reference checklist & final thoughts.

Abstract: A text for supervisors describes performance analysis in terms of skills, abilities and motivation. The author offers a series of questions designed to identify the problem and appropriate solutions. Three major performance problems are addressed (1) skill deficiency due to lack of proper training; (2) lack of performance due to ineptitude; and (3) lack of performance due to lack of motivation. Hypothetical, practical case studies are presented throughout the text. (wz).