El objetivo de esta Tesis doctoral es proporcionar un modelo que permita analizar tanto los antecedentes como los consecuentes del valor de la marca desde el punto de vista del consumidor. El trabajo de investigación se ha estructurado en seis capítulos, integrados en tres partes. La primera parte, compuesta por dos capítulos, se dedica al análisis del concepto de marca y de valor de marca desde el punto de vista del consumidor. La segunda parte, integrada por los tres capítulos siguientes, se dedica al análisis de las bases teóricas que permita el planteamiento y validación de un modelo para productos de conveniencia, que incorpore los factores que inciden y que se ven afectados por la valoración de la marca. Entre los factores antecedentes se analizan la notoriedad, las actitudes, la confianza y la satisfacción con la marca, mientras que el precio atribuido a la marca y la lealtad se consideran consecuencias de la valoración de las marcas desde el punto de vista del consumidor. En cuanto al diseño y metodología de investigación, se adoptó un enfoque concluyente. Para la recogida de información se optó por la entrevista personal mediante cuestionario administrado por el encuestador. Para su validación se aplicó análisis de ecuaciones estructurales. Por último, en la tercera parte se recogen las conclusiones finales, distinguiendo las aportaciones teóricas, -relacionadas con el concepto de marca, valor de marca y en torno al planteamiento teórico del modelo-, de aquellas que tienen un carácter empírico. Asimismo se exponen las principales implicaciones gerenciales, las limitaciones, y las futuras líneas de investigación.

This volume provides an unparalleled exploration of ethics and museum practice, considering the controversies and debates which surround key issues such as provenance, ownership, cultural identity, environmental sustainability and social engagement. Using a variety of case studies which reflect the internal realities and daily activities of museums as they address these issues, from exhibition content and museum research to education, accountability and new technologies, Museums, Ethics and Cultural Heritage enables a greater understanding of the role of museums as complex and multifaceted institutions of cultural production, identity-formation and heritage preservation. Benefitting from ICOM’s unique position in the museum world, this collection brings a global range of academics and professionals together to examine museums ethics from multiple perspectives. Providing a more complete picture of the diverse activities now carried out by museums, Museums, Ethics and Cultural Heritage will appeal to practitioners, academics and students alike.

With detailed examples, this book demonstrates the use of the computer program LISREL and how it can be applied to the analysis of interactions in regression frameworks. The authors consider a wide range of applications including: qualitative moderator variables; longitudinal designs; and product term analysis. They describe different types of measurement error and then present a discussion of latent variable representations of measurement error which serves as the foundation for the analyses described in later chapters. Finally they offer a brief introduction to LISREL and show how it can be used to execute the analyses. Readers can use this book without any prior training in LISREL and will find it an excellent introduction to analytic methods that deal with the problem of measurement error in the analysis of interactions.

The book is made distinctive by the presentation of practitioner insight allied with academic underpinning to create a powerful new framework of unusual breadth and depth. The book communicates contemporary retail thought from the perspectives of both senior international retailers and expert observers. It is structured around four sections: * Section I : retailing in an international context * Section II: chapters from faculty at Templeton College in Oxford outlining the key issues with review questions, discussion topics, assignments and further reading. * Section III : A unique series of in depth interviews with senior executives in the world's major retailers conducted by the Oxford Institute of Retail Management. Each case is backed up by company and sector information to demonstrate the changing retail and global environment. * Section IV: A summary and overview with further exercises assignments and recommended reading.The book is an innovative and highly effective new text for both students and executives needing to understand the complexities of the latest global developments and thinking.

In examining the new rules of service competition, the author discusses what important issues constitute the three levels of internal marketing, the four basic strategy options, and the five rules of service.

This book includes selected papers presented at the International Conference on Marketing and Technologies (ICMarkTech 2020), held at ISCTE - University Institute of Lisbon, in the city of Lisbon in Portugal, between 8 and 10 October 2020. It covers up-to-date cutting-edge research on artificial intelligence applied in marketing, virtual and augmented reality in marketing, business intelligence databases and marketing, data mining and big data, marketing data science, web marketing, e-commerce and v-commerce, social media and networking, geomarketing and IoT, marketing automation and inbound marketing, machine learning applied to marketing, customer data management and CRM, and neuromarketing technologies.