For mall cop E.J. Ferris, catching customers who “forgot to pay” is quite a change of pace from her former life in the military. But when a real crisis heats up her climate-controlled domain, her old instincts come back quicker than last year’s skinny jeans. On good days, Fernglen Galleria is a tranquil haven of capitalist splendor—but today is not one of those days. Arriving for her morning shift, E.J. spots a sleeping homeless person outside the east entrance. But the teenage boy turns out to be neither homeless nor asleep. He is, however, dead. With half the security cameras sabotaged, no one can be sure what happened. E.J. is determined to help solve the case—whether Homicide Detective Helland likes it or not. Uncovering a deadly conspiracy right in her own mall, E.J is about to catch a killer, or get put on lay-away for good…

Get ready for a second take. With a famous action star for a father, mall cop EJ Ferris is used to the Hollywood hullabaloo. But when her mall becomes his movie set, the cameramen aren’t the only ones who start shooting… Protecting the shoppers at the Fernglen Galleria may not be EJ’s dream job, but neither is working for her father’s film production company. That’s why EJ is less than thrilled when her dad arranges to shoot his upcoming film, Mafia Mistress, in her mall. With the arrival of the movie entourage, EJ suddenly has more than shoplifting teens to worry about. Bombarded by overeager assistants and fan mail, EJ’s famous father makes for an easy target—especially after a scare involving a gun loaded with blanks. Zoe, the prop master, blames herself for the mistake. But when a real bullet is fired and Zoe is killed, Fernglen Galleria is shaken by more than just Hollywood drama. Cut the cameras—there’s a real gunman on the loose…

Kate loves her life. At forty-four, she's happily married to her kind husband, Ron, blessed with two wonderful children, and has a beautiful home in San Francisco. Everything changes, however, when she and Ron attend a dinner party and meet another couple, Peter and Jill. Kate and Peter only exchange a few pleasant words but that night, in bed with her husband, Kate is suddenly overcome with a burning desire for Peter. What begins as an innocent crush soon develops into a dangerous obsession and Kate's fixation on Peter results in one intense, passionate encounter between the two. Confident that her life can now go back to normal, Kate never considers that Peter may not be so willing to move on. Not long after their affair, a masked man barges into the cafe Kate is sitting in with her best friend, firing an assault weapon indiscriminately into the crowd. This tragedy is the first in a series of horrifying events that will show Kate just how grave the consequences of one mistake can be.

If you want to gain the winning edge for your sales performance, it’s time to embrace the entire customer life cycle. Your job may be all about sales, but not your customers. Did you know that the average executive spends less than 5 percent of their time engaged in the buying of products and services? Therefore, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation in understanding their customers. Beyond the Sales Process provides you with a proven methodology for driving success before, during, and after every sale. Featuring instructional case studies from companies such as Hilton Worldwide, Merck, and Siemens, this resource reveals 12 essential strategies for salespeople wanting to take their performance to a whole new level, including: Research your customer Build a vision with them for their own success Understand your customer’s drivers, objectives, and challenges Create and realize value together Leverage your results to forge lasting--and mutually beneficial—relationships If you want to successfully sell to your customers, you need to know your customers…beyond the sales process!