For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.

This enlarged and expanded edition is designed to be a valuable resource for librarians and users of information sources, clarifying the bewidering number of new acronyms that appear every year in the information science field. Nearly 30,000 acronyms in 35 languages are listed. As libraries are to a large extent interdisciplinary, the dictionary covers language forms used in computers, publishing, printing, archive management, journalism and reprography, as well as in the library and information science fields Acronyms reproduced here represent institutions, library and information systems, pr.

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