A 12 step Workbook which gives you the structure required to build your new life as an alchemist rather than an alcoholic. Alcoholism is a mind-set; a destructive way of thinking, the answer to which is a profound shift in consciousness. The Alcoholic to Alchemist philosophy combines ancient wisdom, thought-provoking philosophy, and practical psychology in a way that educates, inspires, encourages, enlightens, empowers and evokes an incredible shift in thinking. If you are struggling with alcohol and seek answers, then come and join the ever-growing number of people who have transformed their lives the Alcoholic to Alchemist way.

Alcoholism is a mind-set; a destructive way of thinking, the answer to which is a profound shift in consciousness. The Alcoholic to Alchemist philosophy combines ancient wisdom, thought-provoking philosophy, and practical psychology in a way that educates, inspires, encourages, enlightens, empowers and evokes an incredible shift in thinking. If you are struggling with alcohol and seek answers, then come and join the ever-growing number of people who have transformed their lives the Alcoholic to Alchemist way.

100 spell-binding, crowd-pleasing cocktails. Work some magic at home with these original cocktail recipes from everyone's favourite experimental bar, The Alchemist. Elevate your mixology skills and bring some creativity to your bar cart with unique and show-stopping tipple time recipes, from their iconic Caramelised Rum Punch and Smokey Old Fashioned, to new takes on the cocktail classics. With chapters from Chemistry & Theatre, Twisted Classics and New Wave to Classics and Low & No Alcohol, The Alchemist Cocktail Book truly has something for everyone, from mixing novices to experienced bartenders. Bring some dramatic flair to your cocktail hour, with recipes including: Lavender Daiquiri Paloma Rhubarb and Custard Sour Bananagroni Maple Manhattan Cola Bottle Libre Grapefruit and Apricot Martini

If you’re aspiring to satisfy your customers, then you’re aspiring to mediocrity. That’s the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business. Acclaimed customer experience expert Jon Picoult explains why building customer loyalty requires leaving indelible positive impressions on everyone you work with—not just shaping their experiences, but also shaping their memories. Picoult explores the cognitive science behind great customer experiences, pinpointing the breakthrough, psychology-based strategies that both industry leaders (like Apple, Disney, and Southwest Airlines) as well as fast-growing startups (like BILT and Framebridge) use to shape people’s perceptions and sculpt unforgettable impressions—thereby turning more sales prospects into customers, and more customers into obsessed brand ambassadors. Packed with intriguing case studies, engaging stories, and eye-opening research, the book details these proven principles and illustrates how they can be applied to almost any type of business or customer. Examples include cases that show how to: • Create Peaks & Avoid Valleys—leverage the science of memory to etch positive impressions in people’s minds, by creating greater experiential peaks and fewer experiential valleys. • Give the Perception of Control—the almost magical power of giving customers a sense of agency, via choice and expectation-setting, causing them to feel better about the experience a business is already delivering. • Make It Effortless—make interactions easy for customers, not just from a physical perspective, but also a cognitive one, to satisfy today’s demand for simplicity and convenience. • Stir Emotion—harness the power of emotion as a memory cue, by infusing customer experiences with emotional resonance, highlighting positive feelings while stemming negative ones. No matter what kind of constituency you serve—customers or colleagues, individuals or institutions, employees or employment candidates—this book will help you do it with distinction. Picoult’s message is particularly relevant for managers, as he shows the parallels between how great companies cultivate engagement with customers, and how great leaders accomplish the same with their workforce. From Impressed to Obsessed reveals the what, the why, and—most importantly—the how behind great customer experiences. Filled with actionable insights, the book provides an invaluable roadmap for becoming the company that everyone wants to do business with, the employer everyone wants to work for, and the leader everyone wants to follow.

"This is a Borzoi book published by Alfred A. Knopf"--Copyright page.

After moving with her parents to Iowa, twelve-year-old Lucy discovers a mysterious notebook that can bring stories to life and which has a link to the 1914 disappearance of her great uncle.

A USA Today and Wall Street Journal bestseller! Learn how to fight better and end your arguments with your partner feeling closer, more loved, and better understood. We take our cars in for oil changes. We mow our lawns and pull weeds. Why don't we do maintenance on our marriages? This relationship is the most important one we will ever have, so why not get better at it? For the last several years, Penn and Kim Holderness of The Holderness Family have done the hard maintenance and the research to learn how to fight better. With the help of their marriage coach Dr. Christopher Edmonston, they break down their biggest (and in some cases, funniest) fights. How did a question about chicken wings turn into a bra fight (no, not a bar fight or a bra fight)? How did a roll of toilet paper lead to tears, resentment, and a stint in the guest bedroom? With their trademark sense of humor and complete vulnerability, Penn and Kim share their 10 most common Fight Fails and how to combat them. Throughout the book, they offer scripts for how to start, continue, and successfully close hard conversations. Couples will emerge equipped to engage and understand, not do battle—and maybe laugh a little more along the way. In Everybody Fights, couples will learn how to: Use "magic words" for healthy conflict resolution Address unspoken and unrealistic expectations Banish the three Ds of unhealthy communication—distraction, denial, and delay Carry individual baggage while helping your partner deal with theirs Penn and Kim want you to know you're not alone. Everybody fights. Marriage is messy. Marriage is work. But marriage is worth it. Fight for it!