This book showcases state-of-the-art advances in service science and related fields of research, education, and practice. It presents emerging technologies and applications in contexts ranging from healthcare, energy, finance, and information technology to transportation, sports, logistics, and public services. Regardless of its size and service, every service organization is a service system. Due to the socio-technical nature of service systems, a systems approach must be adopted in order to design, develop and deliver services aimed at meeting end users’ utilitarian and socio-psychological needs alike. Understanding services and service systems often requires combining multiple methods to consider how interactions between people, technologies, organizations and information create value under various conditions. The papers in this volume highlight a host of ways to approach these challenges in service science and are based on submissions to the 2021 INFORMS Conference on Service Science.

Smart Cities and Artificial Intelligence offers a comprehensive view of how cities are evolving as smart ecosystems through the convergence of technologies incorporating machine learning and neural network capabilities, geospatial intelligence, data analytics and visualization, sensors, and smart connected objects. These recent advances in AI move us closer to developing urban operating systems that simulate human, machine, and environmental patterns from transportation infrastructure to communication networks. Exploring cities as real-time, living, dynamic systems, and providing tools and formats including generative design and living lab models that support cities to become self-regulating, this book provides readers with a conceptual and practical knowledge base to grasp and apply the key principles required in the planning, design, and operations of smart cities. Smart Cities and Artificial Intelligence brings a multidisciplinary, integrated approach, examining how the digital and physical worlds are converging, and how a new combination of human and machine intelligence is transforming the experience of the urban environment. It presents a fresh holistic understanding of smart cities through an interconnected stream of theory, planning and design methodologies, system architecture, and the application of smart city functions, with the ultimate purpose of making cities more liveable, sustainable, and self-sufficient.

Cities are the next frontier for artificial intelligence to permeate. As smart urban environments become possible, probable, and even preferred, artificial intelligence offers the chance for even further advancement through infrastructure and industry boosting. Opportunity overflows, but without thorough research to guide a complicated development and implementation process, urban environments can become disorganized and outright dangerous for citizens. AI-Based Services for Smart Cities and Urban Infrastructure is a collection of innovative research that explores artificial intelligence (AI) applications in urban planning. In addition, the book looks at how the internet of things and AI can work together to enable a real smart city and discusses state-of-the-art techniques in urban infrastructure design, construction, operation, maintenance, and management. While highlighting a broad range of topics including construction management, public transportation, and smart agriculture, this book is ideally designed for engineers, entrepreneurs, urban planners, architects, policymakers, researchers, academicians, and students.

This edited book comprises papers about the impacts, benefits and challenges of connected and automated cars. It is the third volume of the LNMOB series dealing with Road Vehicle Automation. The book comprises contributions from researchers, industry practitioners and policy makers, covering perspectives from the U.S., Europe and Japan. It is based on the Automated Vehicles Symposium 2015 which was jointly organized by the Association of Unmanned Vehicle Systems International (AUVSI) and the Transportation Research Board (TRB) in Ann Arbor, Michigan, in July 2015. The topical spectrum includes, but is not limited to, public sector activities, human factors, ethical and business aspects, energy and technological perspectives, vehicle systems and transportation infrastructure. This book is an indispensable source of information for academic researchers, industrial engineers and policy makers interested in the topic of road vehicle automation.

Are you curious about smart cities? You should be! By mid-century, two-thirds of us will live in cities. The world of tomorrow will be a world of cities. But will they be smart cities? Smart cities are complex blends of technologies, systems and services designed and orchestrated to help people lead productive, fulfilling, safe and happy lives. This remarkable book is a window into our shared future. In crisp language and sharp detail, Mike Barlow and Cornelia Lévy-Bencheton explain how smart cities are powerful forces for positive change. With keen eyes and warm hearts, they invite readers to imagine the world of tomorrow, a fascinating world of connected cities and communities. They capture and convey the depth and richness of the worldwide smart city movement. Smart Cities, Smart Future describes the impact of smart city projects on people in towns, cities and nations around the world. The book includes descriptions of ongoing smart city projects in North America, Europe, Asia and the Middle East. Looking Ahead to an Urban World No two smart cities are alike. No one can say with certainty or precision what the term “smart city” means. There is no standard definition or common template. Today, smart cities are works in progress. They emerge from our hopes and our dreams. This book provides you with the knowledge and insight you need to participate in the smart city movement. It explains how smart cities are “systems of systems” and introduces key concepts such as interoperability, open standards, resiliency, agility, adaptability and continuous improvement. Includes Detailed Glossary of Terms and Essential Vocabulary The book includes a detailed comprehensive glossary of essential smart city terms. The glossary will become your indispensable resource as you engage more deeply with the smart city movement and become more involved in planning our common future in an urban world. Carefully Researched and Crisply Written Smart Cities, Smart Future is carefully researched and fully documented. It includes interviews with leaders and experts in multiple disciplines essential to the development of smart cities, towns, regions, states and nations. Written in the clean style of modern journalism, the book offers a strong and compelling narrative of a changing world. It reminds us that we are responsible for choosing our destiny and determining the shape of things to come. The smart city movement is gaining speed and momentum. Read this book, and enjoy the ride!

This volume tackles a quickly-evolving field of inquiry, mapping the existing discourse as part of a general attempt to place current developments in historical context; at the same time, breaking new ground in taking on novel subjects and pursuing fresh approaches. The term "A.I." is used to refer to a broad range of phenomena, from machine learning and data mining to artificial general intelligence. The recent advent of more sophisticated AI systems, which function with partial or full autonomy and are capable of tasks which require learning and 'intelligence', presents difficult ethical questions, and has drawn concerns from many quarters about individual and societal welfare, democratic decision-making, moral agency, and the prevention of harm. This work ranges from explorations of normative constraints on specific applications of machine learning algorithms today-in everyday medical practice, for instance-to reflections on the (potential) status of AI as a form of consciousness with attendant rights and duties and, more generally still, on the conceptual terms and frameworks necessarily to understand tasks requiring intelligence, whether "human" or "A.I."

This book offers an essential guide to IoT Security, Smart Cities, IoT Applications, etc. In addition, it presents a structured introduction to the subject of destination marketing and an exhaustive review on the challenges of information security in smart and intelligent applications, especially for IoT and big data contexts. Highlighting the latest research on security in smart cities, it addresses essential models, applications, and challenges. Written in plain and straightforward language, the book offers a self-contained resource for readers with no prior background in the field. Primarily intended for students in Information Security and IoT applications (including smart cities systems and data heterogeneity), it will also greatly benefit academic researchers, IT professionals, policymakers and legislators. It is well suited as a reference book for both undergraduate and graduate courses on information security approaches, the Internet of Things, and real-world intelligent applications.