In her groundbreaking work The Managed Heart: Commercialization of Human Feeling (1983), sociologist Arlie Russell Hochschild described “emotional labor management” as follows: “to induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others.” Think of a retail worker in customer relations who must keep calm and be pleasant even when dealing with someone who is irate. While scholars have explored the affective realm when it comes to teaching and being a professor, there is less written about the experience of those working in nonteaching areas of academia—“alt-ac.” Affective Labor and Alt-Ac Careers critically examines aspects of affective and emotional labor involved in alt-ac careers in higher education. This is the first and only book of its kind that focuses on affective labor and alt-ac/staff careers in higher education. Cross-profession and cross-disciplinary, the book takes seriously the invisible labor performed at our institutions by academic staff, work that is essential for the success of our students. Research in this volume allows an opportunity for those in alt-ac careers to examine and share their affective experiences in their roles in technology, administration, research, and academic support services and as librarians, academic advisors, and writing center instructors—among others. Affective Labor and Alt-Ac Careers is the third book in Kansas’s Rethinking Careers, Rethinking Academia series, which seeks projects that lead to meaningful professional development and create lasting value for graduate students, recent and experienced PhDs, university faculty and administrators, and the growing alt-ac and post-ac community.

Higher Education Careers Beyond the Professoriate is one of the first collections to explore PhD career versatility within higher education. The twenty-three contributors represent diverse disciplines, institution types, professional roles, and intersectional identities. Each thoughtful and personal essay explores firsthand what it means to remain in higher education, yet not in the traditional role of a professor. Topics include establishing new career paradigms, well-being and work-life balance, blended roles and identities, and professional work around advocacy and inclusion. Unifying the essays is the idea that career diversity is intertwined with other diversity discourse, yielding a broad-based but critical examination of careers in higher education administration. Though the doctoral landscape continues to change, a self-determined, values-driven attitude remains essential. This book offers powerful insight into cultural and structural barriers that inhibit institutional transformation and obscure the real range of PhD futures. Frank about both challenges and opportunities, these essays reveal how letting go of “track” thinking opens a constellation of possibilities and many paths to meaningful work and a fulfilling life.

A wide-ranging, interconnected anthology presents a diversity of feminist contributions to digital humanities In recent years, the digital humanities has been shaken by important debates about inclusivity and scope—but what change will these conversations ultimately bring about? Can the digital humanities complicate the basic assumptions of tech culture, or will this body of scholarship and practices simply reinforce preexisting biases? Bodies of Information addresses this crucial question by assembling a varied group of leading voices, showcasing feminist contributions to a panoply of topics, including ubiquitous computing, game studies, new materialisms, and cultural phenomena like hashtag activism, hacktivism, and campaigns against online misogyny. Taking intersectional feminism as the starting point for doing digital humanities, Bodies of Information is diverse in discipline, identity, location, and method. Helpfully organized around keywords of materiality, values, embodiment, affect, labor, and situatedness, this comprehensive volume is ideal for classrooms. And with its multiplicity of viewpoints and arguments, it’s also an important addition to the evolving conversations around one of the fastest growing fields in the academy. Contributors: Babalola Titilola Aiyegbusi, U of Lethbridge; Moya Bailey, Northeastern U; Bridget Blodgett, U of Baltimore; Barbara Bordalejo, KU Leuven; Jason Boyd, Ryerson U; Christina Boyles, Trinity College; Susan Brown, U of Guelph; Lisa Brundage, CUNY; micha cárdenas, U of Washington Bothell; Marcia Chatelain, Georgetown U; Danielle Cole; Beth Coleman, U of Waterloo; T. L. Cowan, U of Toronto; Constance Crompton, U of Ottawa; Amy E. Earhart, Texas A&M; Nickoal Eichmann-Kalwara, U of Colorado Boulder; Julia Flanders, Northeastern U Library; Sandra Gabriele, Concordia U; Brian Getnick; Karen Gregory, U of Edinburgh; Alison Hedley, Ryerson U; Kathryn Holland, MacEwan U; James Howe, Rutgers U; Jeana Jorgensen, Indiana U; Alexandra Juhasz, Brooklyn College, CUNY; Dorothy Kim, Vassar College; Kimberly Knight, U of Texas, Dallas; Lorraine Janzen Kooistra, Ryerson U; Sharon M. Leon, Michigan State; Izetta Autumn Mobley, U of Maryland; Padmini Ray Murray, Srishti Institute of Art, Design, and Technology; Veronica Paredes, U of Illinois; Roopika Risam, Salem State; Bonnie Ruberg, U of California, Irvine; Laila Shereen Sakr (VJ Um Amel), U of California, Santa Barbara; Anastasia Salter, U of Central Florida; Michelle Schwartz, Ryerson U; Emily Sherwood, U of Rochester; Deb Verhoeven, U of Technology, Sydney; Scott B. Weingart, Carnegie Mellon U.

Through its impact on students in their lives in and beyond college, and recognizing the porous boundary between the classroom and the “real world,” SoTL can offer insights into broader societal issues, offer evidence of activities that facilitate everyday learning, promote intrinsic motivation, better support people from underrepresented communities, or uncover the ripple effects of changing educational environments. It has the potential to deliver messages of broad public interest. This book extends the field-building work of Boyer’s Scholarship Reconsidered and Hutchings, Huber, and Ciccone’s The Scholarship of Teaching and Learning Reconsidered by taking a new look at SoTL’s ubiquitous call to “go public.” Going Public Reconsidered explores the potential impacts of knowledge generated by SoTL, considers its varied public audiences, and offers guidance for the appropriate media and modes of communication to reach them, including the use of social media. It urges the SoTL community to step up and contribute its expertise to conversations about the crises that face our communities, nations, and the world, and disseminate the relevance of its research for the world outside of the classroom.Recognizing that many practitioners find it difficult to conceptualize the public in public SoTL beyond the higher education audiences they routinely address, this book focusses on conceptualizing, planning, and shaping the message, and clarifying appropriate audiences. It offers guidance on the “who” and the “how” of public SoTL. Going Public Reconsidered addresses such questions as: ● What is happening in the world that would benefit from a SoTL-informed perspective?● What information, insight, or knowledge does SoTL generate?● Who beyond higher education might care about this information, insight, or knowledge, and why?● How can we adapt to the venues and platforms where they currently get their information and knowledge?The fifteen editors and contributors explore the potential and the implications of extending SoTL beyond its current horizons by reflecting on the ultimate responsibility of those who profess SoTL; examining SoTL’s audiences and the notion of “the public”; considering what topics and Grand Challenges public SoTL might address; offering case studies of outreach in the US and abroad; and providing guidance on the use of social media for public SoTL – from Twitter, Facebook, LinkedIn, and YouTube to blogs – as well as on developing relationships with mainstream media. The book’s message is that public SoTL isn’t a radical departure from SoTL-as-we-know-it, but a natural expansion of its methods and goals, offering the potential of broadening its impact domestically and internationally. It offers inspiration and challenges to practitioners across the globe.

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

At some point in almost everyone's working career, emotional labor will be required. Emotional labor requires employees to manage or suppress their personal feelings so they are consistent and reflect the occupation's norms. Although emotional labor can be rewarding, many individuals do not know they perform emotional labor until it becomes strenuous or overbearing. If employees were equipped with rhetorical skills and educated on rhetorical concepts, the constant display of emotions may become second nature. Employees will know how to handle their given audience in both easy and difficult situations through the power of rhetoric. Current research has only studied individuals in service related fields but not those preparing to enter. The purpose of this project is to add to the area of emotional labor research. The project identifies students' knowledge of emotional labor and how fluency in rhetorical communication skills may lead to less stress and more fulfilling careers in service industries. This research project measures data directly from both students in service-related majors at UW-Stout and the program directors from those majors. Results showed these students do not know emotional labor by definition, but have experienced emotional labor on the job. Also, students feel prepared to practice rhetoric.

A guide for grad students and academics who want to find fulfilling careers outside higher education. With the academic job market in crisis, 'Leaving Academia' helps grad students and academics in any scholarly field find satisfying careers beyond higher education. The book offers invaluable advice to visiting and adjunct instructors ready to seek new opportunities, to scholars caught in "tenure-trap" jobs, to grad students interested in nonacademic work, and to committed academics who want to support their students and contingent colleagues more effectively. Providing clear, concrete ways to move forward at each stage of your career change, even when the going gets tough, 'Leaving Academia' is both realistic and hopeful.